Wireless Retail Sales Associate FRONT ROYAL | Crooked Run Plz Avg

About Us

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand!

Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast‑paced, fun environment where customer needs are the first focus. They immerse themselves in meaningful connections with customers by building new and deepening existing relationships.

They continuously build expertise in uncovering customer needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role; after training, promotion to Mobile Expert is possible.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan, including unique accessories and up‑and‑coming Internet of Things devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers and shared expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in digital tools designed to enhance interactions and onboarding.
• Use our coverage tools to show customers how our expanding coverage stacks up in their neighborhood, providing a lightning‑fast LTE network.
• Explain how plans and services let customers live unlimited, feel love, stay connected and go further.
• Redefine wireless with device and account inspection, review, and troubleshooting.
• Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Build relationships with employees across channels to collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Identify and hand off small business leads.
• Develop strong peer relationships, holding each other accountable for company success.
• Have a good time while providing a first‑class customer experience.

• A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with customers.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers.
• Effective at balancing customer experience and performance goals.
• Minimum 6 months of customer service and/or sales experience; retail environment preferred.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises upon reaching attainable milestones
• Opportunities for career advancement
• A culture of care and excellence
• Health benefits for full‑time employees
• Monthly sales incentive programs, contests, rewards and more

• At least 18 years of age
• High school diploma or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full‑time (40 hours) or part‑time (20+ hours) availability

We embrace Diversity & Inclusion. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We welcome everyone to our team.