Center Manager, Fruita

Manager At The Colorado Welcome Center, Fruita

This job posting may be used to fill multiple positions.

POSITION:

The Manager at the Colorado Welcome Center, Fruita is responsible for the oversight of operations, maintaining the fiscal budget, communication with maintenance, training and scheduling of Volunteer Travel Counselors, and managing travel literature.

KEY

DUTIES AND RESPONSIBILITIES:

• Compile monthly visitation reports, as directed by the Director of Visitor Services.
• Operates within a set budget. Responsible for operational orders, accounting procedures and policies.
• Oversees the additional staff and Volunteer Travel Counselors.
• Complies with all state policies and procedures.
• Physical duties involve handling freight and storeroom organization. Must be able to lift up to 30 pounds and work on feet throughout the day.
• Public Relation Responsibilities:
  Contractual maintenance and janitorial staff communication.
• Emergency Preparedness Planning, collaborative mindset with contractual organizations, and responding to tourism industry requests.
• Recruitment of Volunteer Travel Counselors within region and local location.
• Record keeping of Volunteer Travel Counselors information; including training information and maintaining record of volunteer hours.
• Develop understanding of Welcome Center policies and uphold them.
• Maintains a schedule and ensures adequate coverage of the Welcome Center with Volunteer Travel Counselors and/or paid staff.
• Ensure the front desk is covered during business hours: this may include covering schedule gaps during the week, weekends and on holidays. Paid staff are required to work alone at the welcome center at times.
• Advise travelers of Colorado's tourism industry, geography, road and weather conditions.
• Manage the ordering, receiving and displaying of travel literature.
• Prepare and present trainings for Volunteer Travel Counselors.
• Carry out research, organization and execution of volunteer enhancement events- including study tours.
• Organize and attend volunteer recruitment events.
• Monitor technology devices within the center, provide on-site troubleshooting and responsible for calling vendor tech-support.
• Occasional in-state travel required; bi-annual manager meetings.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

This position requires a self-starter who is outgoing, enthusiastic; possess strong leadership abilities with a positive attitude and good judgment. The ideal candidate should have exceptional interpersonal communication skills; ability to work independently, capable of multi-tasking and anticipate needs to proactively assist others. Additionally, the candidate must demonstrate conflict resolution and management skills and capabilities, and have a flexible schedule. Excellent proficiency in Google Apps, Microsoft Word, PowerPoint, and Excel is essential.

Must be able to lift up to 30 pounds and work on feet throughout the day. Must be able to work alternating holidays and occasional weekends.

COMPETENCIES:

• Strategic Planning
  - Makes decisions and deploys resources in alignment with the office's strategic priorities.
• Hospitality Training
  - Responsively assess and addresses the needs of both internal and external visitors; establishes visitor rapport and offers informative resources
• Negotiation & Issue Resolution
  - Openly manages conflict and disagreement through collaborative discussion to reach positive conclusions; arrives at constructive solutions while maintaining positive working relationships; seeks win-win situations;
  Communication
  - Is understood and understands others; clearly articulates key points when writing and speaking; actively listens; effectively interprets non-verbal communication
• Results Driven
  - Drives for successful results; action oriented; invests in setting aggressive goals to achieve in a high quality manner, moves tasks and assignments toward closure;

EDUCATION AND EXPERIENCE:

Bachelor's degree or equivalent (4) years experience in; hospitality, project management, guest relations, administration, or office management. Preferred: supervisory experience.

Salary Range: $43,000 - $45,000 Annually

This position is considered non-classified, which means the position is…