Patient Experience Specialist

Patient Experience Specialist (Full-time)

Job Category: Activities

Requisition Number: PATIE
003006

• Posted :
  September 10, 2026
• Full-Time
• On-site

Showing 1 location

FHW Hospital
Fruita, CO 81521, USA

You belong here! At Family Health West, you’re more than an employee, you’re family.

When you enter our facility, you know it’s Family Health West because, well, the color speaks for itself. You’ll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs helping to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals.

When we say you’ll do what you love, we mean it! Welcomed by open arms and warm smiles, you’ll join a team that encourages professional growth. We are sure to put on our listening ears when you share new ideas and approaches to care because that’s what got us to the top! You’ll wear your badge proudly, knowing that you contribute each day, to providing care that is unmatched, in western Colorado.

So, what are you waiting for?!

If it still sounds too good to be true, come see for yourself. Call us to schedule a tour and meet your new best friends!

About Family Health West

Our roots go deep -- founded by the community in 1946, it’s no wonder our hospital feels like coming home. We were built from the ground up with the hands of our own community, a labor of dedication and hope by our people, for our people, for the future.

At Family Health West we go beyond what corporate hospitals deliver, we’ve created a culture of prosperity where warmth, passion, and care flourishes. As we focus on continually improving outcomes for patients, our network of healthcare providers includes a 25-bed critical access hospital, one of the largest rehab providers in western Colorado, outpatient surgical services, specialty clinics, emergency services, skilled nursing, and assisted living facilities.

Nestled at the base of the Colorado National Monument, Family Health West has an outdoor paradise at your back door. The community culture is fitting for outdoor lovers, bikers, hikers, or those just simply soaking in the panoramic views.

• Education High School Diploma or equivalent preferred.
• Licenses Certified Nursing Assistant preferred.
• Certifications Certification as a Patient Experience Professional (CPXP) is preferred; but not required (if interested in obtaining, we'd love to help!)
• Experience 1-3 years related experience and/or training or equivalent combination preferred.

• Drug Screen
• Physical Assessment
• Tuberculosis screen
• Background check (Criminal, Civil, Educational, Previous Employment, etc.)
• Driver Record screen (positions requiring on-the-job driving)

• Provides direct engagement and support to patients and families, ensuring individual needs are acknowledged and addressed.
• Maintains reliable and punctual attendance; expected to report as scheduled.
• Communicates effectively and compassionately with patients, families, staff, and leadership.
• Understands and adheres to departmental philosophies, policies, and procedures.
• Conducts initial and ongoing informal assessments to remain informed of patient needs and potential concerns.
• Participates in interdisciplinary rounding, patient care conferences (IDT), and daily inpatient huddles as required, to communicate patient feedback, provide input relevant to patient satisfaction, and advocate for resolution of concerns.
• Works with families to coordinate communication and pet visitation needs.
• Responds to staff reported concerns related to patient or visitor behavior.
• Addresses patient and family concerns, routing issues…