Parts Sales Professional

Job Title

Selling service parts, bulk fluids, attachments and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.

• Quickly establish rapport and relationship with customers
• Provides quality customer experience through knowledge, use of systems, and process execution
• Provides parts recommendations including alternatives that meet customers' needs
• Fulfills online orders in timely manner and places in will call area
• Effective use of computer applications including Sales Manual, JD Parts®, Parts Expert®, JD Point®, Parts Advisor®, barcode system and Dealer Business System
• Supplies Service Technicians with parts as required
• Assists with preparing and maintaining professional showroom image and merchandise displays
• Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Parts Sales Lead
• Assists in keeping parts department clean and orderly
• Assists in maintaining all departmental tools and equipment in good working order
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensure that company's reputation and image in the community is consistent with company Core Values

High School diploma or equivalent experience

Ability to connect with customers, maintain professional image, establish rapport

Understands basic selling processes

Basic data entry/keyboarding skills and experience utilizing basic computer programs, for example Microsoft based products

Experience working both independently and in a team setting

Physical ability to lift items weighing up to 75 lbs.

Highly developed interpersonal, organizational and communication skills

Basic parts and machinery knowledge

Achieves $1,000,000 average parts sales per parts counter salesperson in a rolling 12-month period

Maintains 28% to 32% gross margin on sales

Contributes to the freight recovery goal of breakeven

Contributes to overall net promoter score of greater than 75%