Responsibilities
To Fulfil the customer requirements over the cash counter by:
Receiving cash, cheques, Transfer between customer’s accounts, In-house clearing, outward clearing, Issuing manager cheques, collecting charges for retail customers.
Process all counter transactions accurately / swiftly and insuring that all activities are being done during working hours adhered to the bank’s policy and standard operation procedures.
Cross Sell & Refer the high profiled & wealth customers to the CRO for further cross selling of bank products.
Key AccountabilitiesTo carry out a range of counter banking transactions ensuring 100% accuracy in receipts and payments.
At the end of each day’s transactions all tills must be accurately balanced and any discrepancies highlighted to the Teller Supervisor.
To ensure full knowledge and compliance with the Central Bank’s AML Regulations and with immediate reporting to the Teller Supervisor of any grounds for suspicion including suspected frauds and counterfeits.
Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular or suspicious transaction.
Other AccountabilitiesUpon request provide on-the-job training to colleagues.
Undertake other duties at similar level when required.
Immediate escalation to the branch Supervisor or the Manager Customer Relationship (MCR) of any breach, risk or loss event suspected.
To keep abreast with Central Bank Regulations with regard to counter transactions.
Cross sells the customers / introduces the bank products and services while performing the transactions as well as handing over the brochures and refer the customers to the OCR for further cross selling.
Job ContextProcessing all counter transaction accurately and with Zero errors as well as delivering the best service to the customers as per bank standard service and cross sell bank products.
EducationMinimum High School
Experience and SkillsSkills
- Counter related functions
- Knowledge and skill to identify forged currency notes - Cash management
- Good interpersonal skills - Clearing & Collection
- Good communication skills - Basic computer skills
Work Experience
- A minimum of 2 years experience in a teller cash transaction role.
Compliance
- Retail Banking
- Basic
Customer Focus-Basic
Results Orientation-Basic
Communication-Basic
Agility and Innovation-Basic
Customer Service - Retail Banking
- Basic
Product Knowledge
- Retail Banking
- Basic
Core and Regulatory Banking Systems-Retail Banking
- Basic
Process improvement
- Retail Banking
- Basic
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