Guest Relations Officer Russian Speaker

Role Overview

As a Guest Relations Officer Russian Speaker you will provide personalised assistance to guests throughout their stay with particular focus on Russian-speaking guests. You will manage VIP arrivals anticipate guest preferences coordinate special requests and ensure concerns are resolved promptly and professionally.

• Welcome and engage guests particularly Russian-speaking guests with warm and personalised service
• Assist with VIP arrivals departures room orientations and special arrangements
• Communicate confidently in Russian and English when handling enquiries requests and feedback
• Review daily arrival lists and coordinate amenities celebrations and guest preferences
• Maintain a visible and professional presence in the lobby and other guest areas
• Resolve guest concerns promptly and follow through until satisfactory closure
• Coordinate with Front Office Housekeeping F amp B Spa Recreation Engineering and other departments to fulfil guest requests
• Provide accurate information about the resort s facilities dining venues activities and services
• Record guest preferences feedback and follow-up actions accurately in Opera PMS
• Maintain guest confidentiality and comply with hotel service grooming safety and data-privacy standards

• 1 2 years experience in Guest Relations or Front Office within a four- or five-star hotel or resort
• Fluency in Russian and English both spoken and written is mandatory
• Experience using Opera PMS is preferred
• Excellent interpersonal communication and service-recovery skills
• Professional appearance with a confident engaging and guest-focused personality
• Strong organisational skills and the ability to coordinate effectively across departments
• Ability to remain calm and solutions-focused during busy periods
• Flexibility to work rotating shifts weekends and public holidays
• Priority will be given to candidates available to join immediately