Rooms Division Manager

Rooms Division Manager (FULL-TIME) | Jobs in USA

• Ensuring all arrivals are checked in to the highest standards expected and all special requests are communicated to the General Manager, Heads of department and any other necessary personnel.
• Overseeing the Front Office, Accommodation department and Guest Services to ensure a consistently high standard of guest service is constantly provided in line with guest expectations.
• Developing, implementing, maintaining and evaluating policies and procedures to ensure optimum guest satisfaction, efficiency, sales maximisation and profitability on an ongoing basis.
• Monitoring all front desk activities and finance procedures, e.g. start and end of shift procedures, rebates, billing instructions, discounted rates etc. and any policy or procedure to ensure maximum revenue for the business.
• Recruiting potential HODs, Supervisors and other roles within your departments as required. Succession planning and promotion of team members.
• Team development, training and performance, developing and updating training manuals etc. in conjunction with the HR department and ensuring that team members attend training courses.