Reservation Agent at InterContinental Resort

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The Inter Continental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five‑star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the Inter Continental Fujairah Resort.

Your Day to Day

As a Reservation Agent, you will handle guest reservations and enquiries, ensure accurate and efficient booking processes while providing friendly and professional service. You will assist guests with room availability, rates, and booking requirements while supporting the hotel’s occupancy and revenue objectives in line with hotel and brand standards.

Some of your main role responsibilities are:

• Sell the hotel products and services using up-selling and suggestive selling techniques

• Promote the Hotel’s (and IHG generally) products and services

• Maintain a high level of product and service knowledge about all IHG Hotels in your region

• Develop and maintain a regular pattern of calls by adhering to Signature Mystery Shopping standards

• Execute up selling techniques which increase reservation sales and conversion of business

• Record and process reservations made by phone/fax/email with accurate VIP status and billing information

• Accept wait list reservations

• Ensure that reservation telephones are attended at all times during scheduled hours and the team is complying with the set standards of salutations and telephone etiquette

• Ensure that quality of reservation is maintained in terms of guest details, outlet bookings etc

• Ensure that the minimum response time is maintained for all reservation requests. Instant update on detailed information in PMS and reservation system to maintain Guest Satisfaction

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Diploma or degree in Hospitality Management, Tourism, or related field is an advantage

• Minimum 1–2 years’ experience in Reservations, Front Office, or a similar hotel role.

• Knowledge of hotel reservation systems / PMS (e.g., Opera) is an advantage

• Familiarity with online booking channels (OTA, GDS, website reservations)

• Good communication skills in English; additional languages are an advantage

• Good computer skills (MS Office – Word, Excel, Email).

• Strong attention to detail and accuracy in handling bookings

• Ability to work under pressure in a fast-paced environment

• Customer service-oriented with a professional attitude

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

We are an equal opportunity employer.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?