Administrative Support Assistant II

Apply now Job no: 559305
Work type: Staff
Location: Fullerton
Categories: Unit 7 - CSUEU
- Clerical and Administrative Support Services, Administrative, Probationary, Full Time

Job Title:

Administrative Support Assistant II

Salary Range: (Hiring range depending on qualifications, not anticipated to exceed $3,565 - $4,329 per month)

Work Schedule:

Monday
- Friday, 8:00 AM - 5:00 PM

The Administrative Support Assistant II is responsible for working in the Counseling and Psychological Services (CAPS) reception area greeting students, scheduling appointments, checking‑in appointments, answering phones, relaying messages to more than 30 health providers and staff, entering and scanning medical records into the electronic medical record, releasing holds, re‑scheduling appointments as needed for cancellations and staff absences, checking student eligibility for services, and verifying student forms are current in the electronic medical record for the Counseling and Psychological Services department, while maintaining a pleasant, helpful, and professional demeanor.

The Administrative Support Assistant II should have knowledge and experience utilizing electronic medical records while making informed independent decisions about psychological appointments with attention to detail and knowledge of Health Insurance Portability and Accountability Act (HIPAA) confidentiality guidelines. Additional responsibilities may include preparing subpoenas and archiving medical records. Provide additional administrative support to teams within CAPS and complete duties such as taking meeting minutes for committees.

Other duties as assigned.

High School diploma or the equivalent. General working knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of office methods, procedures, practices, and equipment. Thorough knowledge of English grammar, punctuation, and spelling with demonstrated competence in effectively presenting standard information in writing. Ability to learn, interpret independently, apply, and identify deviations from a variety of complex policies and procedures. Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions.

Ability to perform arithmetic functions of a transactional nature, including tracking and comparing data. Ability to work on the front line, with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills. Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions. Basic typing and keyboarding skills.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Prior experience working in a mental healthcare setting. Prior experience working in a university or community college setting. Thorough knowledge of HIPAA confidentiality guidelines and familiarity with utilizing electronic health records and appointment scheduling software. Must have a reliable source of transportation.

• An array of health plans that include prescription drug coverage
• Dental and Vision coverage
• Income protection benefits including life insurance and disability
• Retirement plan through CalPERS
• Tuition waiver for employees and dependents if eligible

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self‑disclose.

Cal State Fullerton is an equal‑opportunity employer that prohibits discrimination based on race, sex, color, ethnicity, national origin, or any other protected status.

The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job‑related performance test(s) as part of the selection process.