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Customer Relationship Management (CRM) Software Developer II

Classification
- Software Developer II

Auto Req.  - 560784

Salary Range
- Classification Range $6,492 - $9,458 per month(Hiring range depending on qualifications, not anticipated to exceed $6,492 - $8,566 per month)

Work Schedule
- Monday
- Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours.

Why CSUF
- California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education.

Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

Department
- The Division of Information Technology (IT) strives to be a strategic, innovative and best‐in‐class IT organization that provides a leading‐edge technology environment for students, faculty, and staff to advance the University's mission, vision, and goals. We are seeking an exceptional individual to join our IT Enterprise Resource Planning (ERP) Operating Systems and Database department as the Customer Relationship Management (CRM) Software Developer II.

The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities
- Under general supervision, the CRM Software Developer II is responsible for analyzing, developing, and implementing solutions within CSUF's CRM platform and related tools. This role supports the administration, configuration, maintenance, and ongoing optimization of the CRM environment to ensure it effectively supports business operations.

The CRM Software Developer II manages system setup, upgrades, migrations, reporting, performance monitoring, and usage oversight for the CRM platform and associated applications, including sales and marketing automation tools and integration platforms. This position is responsible for maintaining system security, including user roles, profiles, access permissions, and workflow configurations. The role also designs, develops, and monitors integrations and data automation processes to support reliable data exchange between the CRM and other organizational systems.

The CRM Software Developer II collaborates with business and technical teams to ensure system enhancements, product updates, and new functionality are communicated effectively and implemented accurately within the CRM environment. In addition, this position provides technical subject-matter expertise and leadership for development and implementation efforts related to the CRM platform and supporting technologies. Performs other duties as assigned.

Essential Qualifications
- Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. Under general supervision, designs, analyzes, develops/upgrades, tests, and maintains university software applications and systems.

Applies software development knowledge to design feasibility studies, software upgrades and interfaces, write and review coding, and troubleshoot system software issues to ensure user technology is functioning properly and meets the needs of the institution. Works independently on most day-to-day assignments with general supervision on new assignments or projects to ensure alignment with objectives. Handles multiple work priorities and is accountable for own work…