Customer Operations Specialist; Fullerton,CA

Position: Customer Operations Specialist (Fullerton,CA)
The Role:

Avocado is currently looking for a Customer Operations Specialist to be part of the Customer Operations Team. You will be reporting to the Customer Operations Manager.

The Customer Operations Specialist is responsible for a variety of inquiries from our key customers. Some tasks include but are not limited to: how to place orders and/or follow up on orders, resolving any order processing or systems issues, parts orders, and coordinating shipping logistics to name a few of the key points. This individual will be a successful point of contact with proven customer service experience in a dynamic, customer focused and people first organization.

Note on

Location:

Here at Avocado Green Brands, we treasure teamwork and working together in person. Depending on the role, you will be working on-site at one of our Fullerton locations.

Note on Pay Transparency:. The pay range for this role is $23.00-$$26.75

WHAT YOU’LL BE WORKING ONAct as the primary point of contact for assigned accounts, addressing customer inquiries, providing product or service information, and resolving issues in a timely manner.

Process orders via EDI, e-mail and internal importing processes.

Coordinate shipping logistics and process shipping labels through Fedex, UPS World Ship, and other shipping platforms.

Support customer requests related to replacements, cancellations, address changes, shipping method updates, warranty claims, and order tracking details.

Meet and strive to exceed departmental performance goals in relation to quality, production and schedule adherence.

Manage incoming support inquiries which could include providing updates and callbacks within a timely manner and occasionally triaging inquiries that need additional support to the proper department.

Maintains accurate and current information as it relates to current and anticipated needs of the department.

Process written customer correspondence and provide the appropriate level of timely follow up.

Coordinate and track movement of goods through logistics pathways while proactively communicating updates to customers and internal teams.

Collaborate cross-functionally with Sales, Logistics, Warehouse, Manufacturing, and Customer Experience teams to support operational efficiency.

Monitor inventory communication and product availability updates to support customer expectations and operational planning.

Performs other related duties as required and assigned.

Perform other tasks as directed by the Customer Operations Manager.

WHAT YOU BRING Minimum of 2 years of experience in customer service, account management, or a related role, preferably in a manufacturing environment.

Strong interpersonal, verbal, and written communication skills.

Ability to effectively communicate internally and externally with customers, vendors, and cross-functional teams.

Advanced in Microsoft Office Suite (Excel, Word, PowerPoint) and Net Suite.

Experience using Net Suite ERP or similar order management, ERP, or CRM platforms preferred.

Excellent problem-solving abilities and attention to detail.

Ability to manage multiple tasks and prioritize effectively.

Customer-first mindset with a proactive and solution-oriented approach.

Regular and predictable attendance.

PHYSICAL REQUIREMENTS Sit:
Must be able to remain stationary 50% of the time.

Walk:
This role involves moving throughout the office and warehouse areas to access different areas and people.

Talk/hear:
This role frequently communicates with other team members to update on the status of a task or ask questions. Must be able to exchange accurate information in these situations.

Lift: light lifting of mail packages.

Operate:
Constantly operates a computer and other office machines such as printers and tablets.

WHAT WE OFFER YOU Medical (HMO, PPO, HSA), Dental, Vision
100% Employer Paid Life Insurance
401(k) with employer matchPTOVolunteer days Employee product discount

Annual Bonus Plan Training and Tools to be successful along with a strong partnership from your peers and leaders

Access to wellness apps Referral Bonus Opportunity to growWHY WORK AT AVOCADO GREEN BRANDS?

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