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Customer Experience Associate 1
Job in
Fullerton, Orange County, California, 92632, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Responsibilities
- Respond to customer inquiries via calls, chats, and emails.
- Maintain accurate documentation of customer issues and interactions.
- Route concerns to the appropriate departments.
- Handle order inquiries and report vendor‑related issues in line with company standards.
- Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.
- All other assigned duties.
- A minimum of 1 year of experience in the field of customer service is necessary for this position.
- Strong cross‑functional communication skills.
- Excellent problem‑solving and analytical skills.
- Ability to accept and adjust accordingly to constructive feedback.
- Effective oral and written communication skills.
- Great communicator.
- Regular and predictable attendance.
- cross‑functional communication
- problem‑solving
- analytical skills
- accepting feedback
- oral communication
- written communication
- great communicator
- attendance
Position Requirements
10+ Years
work experience
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