Load Planner (Bilingual - Korean

Load Planner (Bilingual - Korean)

Contract

Serve as the main contact for customer relations

Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance

Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)

Excellent customer service in all aspects from booking to cargo delivery on time

Request for quotation with carriers and negotiate the spot rates

Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality

Communicate daily with customers, carriers, and internal staff

Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact

Follow up any account issues and communicate/liaison with management to implement/drive solutions

Analyze service and cost data for actions or recommendations for business improvement

Report required for service failure, claim, damage, and any other irregularities

Accuracy of data entry into systems

Monitor trends and report changes to management

High School Diploma or GED Required;
Bachelor Degree Preferred

Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required

Korean bilingual preferred

Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook

Self-motivated and works well under pressure with minimal supervision

Highly organized with ability to manage multiple shipments, while paying close attention to detail

Excellent analytical and problem solving skills

Excellent verbal and written communication skills

Strong customer service and negotiating skills

Appropriate phone and email manner with internal and external customers

Warehouse and/or manufacturing knowledge preferred

All your information will be kept confidential according to EEO guidelines.