Coordinator, Account

• Pay or shift range: $18.25 USD to $21.33 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

$18.25 - $21.33 / Hourly

** Please note that this position is subject to pre-employment drug testing and criminal background checks, which include 7-year employment verifications. **

Reporting to the Transportation Manager, this position is onsite with a small to mid-sized customer. The Account Coordinator I coordinates commercial projects (O&I Moves, Installation and Tech Jobs) interacting with end users and the account manager. This position enters, tracks and updates work-orders in MS Excel, including confirming, assigning, scheduling work orders for next day’s schedule, and generating reports as required.

This position is also responsible for reporting and escalating any customer related issues about the administration of the account to Transportation Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Administrative Duties:

· Reports to the customer site as directed by supervisor, on-time and in appropriate company attire every day.

· Takes ownership of customer relationship – ensures customer satisfaction with all coordinator duties to achieve a 100% quality rating.

· Enters customer work orders in the Order Entry System, confirms and converts jobs according to policy.

· Complete and confirm daily timecards and BOL email to the management.

· Enter the tracking information into order entry.

· Pull out the new tickets daily and assign to the employees. Ensure the tasks information on the tickets are clear (location, start time, date, head count, set up style, etc…)

· Close the daily tickets. Confirm the completion status of all the assigned tasks with end user before closing.

· Pull weekly New Hire/Exit/Move List/Move Surveys.

(Email to team’s involved; Name tags; Move instructions; Follow-up emails; Issues/problems; Create ticket for each task weekly)

o Add in type of ticket # (ergo, event, reconfigurations, etc)

Reporting:

· Keep online reports system up to date for weekly meetings with customers (Team Meeting Weekly Tasks;
Desk drops/Signage distribution/pick up;
Move/NH/Exit for the week;
Received/Closed ticket counts; Meetings and Event schedule/tracking; Open ticket report; Move Survey results)

· Daily report tracking of tickets on spreadsheet

o Add new tickets in report daily (track by quarter)

o Enter crew information (start/end time, crew count, total time)

· Keeps current Blue File Report updated in Excel file on S drive by running “activity report” in order entry daily.

· Solves payroll or export issues with accounting personnel daily.

· Make sure all work orders are printed and provided to Account Manager daily.

Customer Relations:

· Attend weekly review with customers, facilities and securities.

· Adhere to customer’s onsite requirements for policies, procedures, safety and securities.

· Assist Account Manager with administration to ensure all assigned onsite personnel are properly trained regarding customer’s policies, procedures, safety and securities.

· Responsible to report all violations of company policies and customer’s requirements.

· Assist with data collection to report required data for customer’s KPI for quarterly business reviews.

· Attend weekly coordination meeting with Operations Management.

· Required to follow customer’s dress code.

· Communicate with co-workers, management, clients and vendors in a courteous and professional manner. Provide exemplary customer service to all internal and external customer at all times. All inquiries must be responded in a timely manner.

· Work closely with Customer Management team as well as the Corovan Account Management and Sales team to address any customer issues or concerns.

Other:

· Promote Corovan’s Mission and Vision Statements.

· Continuously promotes compliance with company policies and procedures.

· Participate in process improvement projects as required.

· Ensure that desktop and workstation is kept clean.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential…