Customer Operations Specialist; Fullerton,CA)

Position: Customer Operations Specialist (Fullerton,CA)
## Customer Operations Specialist (Fullerton,CA)
Apply locations:
Fullerton, CAtime type:
Full time posted on:
Posted 4 Days Agojob requisition :
JR100326
***
* The Role:

**** Avocado is currently looking for a
** Customer Operations Specialist
** to be part of the Customer Operations Team. You will be reporting to the Customer Operations Manager.

The Customer Operations Specialist is responsible for a variety of inquiries from our key customers. Some tasks include but are not limited to: how to place orders and/or follow up on orders, resolving any order processing or systems issues, parts orders, and coordinating shipping logistics to name a few of the key points. This individual will be a successful point of contact with proven customer service experience in a dynamic, customer focused and people first organization.  

Note on

Location:

Here at Avocado Green Brands, we treasure teamwork and working together in person. Depending on the role, you will be working on-site at one of our Fullerton locations. Note on Pay Transparency:. The pay range  for this role is $23.00-$$26.75
** WHAT YOU’LL BE WORKING ON
*** Act as the primary point of contact for assigned accounts, addressing customer inquiries, providing product or service information, and resolving issues in a timely manner.
* Process orders via EDI, e-mail and internal importing processes.
* Coordinate shipping logistics and process shipping labels through Fedex, UPS World Ship, and other shipping platforms.
* Support customer requests related to replacements, cancellations, address changes, shipping method updates, warranty claims, and order tracking details.
* Meet and strive to exceed departmental performance goals in relation to quality, production and schedule adherence.
* Manage incoming support inquiries which could include providing updates and callbacks within a timely manner and occasionally triaging inquiries that need additional support to the proper department.
* Maintains accurate and current information as it relates to current and anticipated needs of the department.
* Process written customer correspondence and provide the appropriate level of timely follow up.
* Coordinate and track movement of goods through logistics pathways while proactively communicating updates to customers and internal teams.
* Collaborate cross-functionally with Sales, Logistics, Warehouse, Manufacturing, and Customer Experience teams to support operational efficiency.
* Monitor inventory communication and product availability updates to support customer expectations and operational planning.
* Performs other related duties as required and assigned.
* Perform other tasks as directed by the Customer Operations Manager.
** WHAT YOU BRING
*** Minimum of 2 years of experience in customer service, account management, or a related role, preferably in a manufacturing environment.
* Strong interpersonal, verbal, and written communication skills.
* Ability to effectively communicate internally and externally with customers, vendors, and cross-functional teams.
* Advanced in Microsoft Office Suite (Excel, Word, PowerPoint) and Net Suite.
* Experience using Net Suite ERP or similar order management, ERP, or CRM platforms preferred.
* Excellent problem-solving abilities and attention to detail.
* Ability to manage multiple tasks and prioritize effectively.
* Customer-first mindset with a proactive and solution-oriented approach.
* Regular and predictable attendance.
** PHYSICAL REQUIREMENTS
*** Sit:
Must be able to remain stationary 50% of the time.
* Walk:
This role involves moving throughout the office and warehouse areas to access different areas and people.
* Talk/hear:
This role frequently communicates with other team members to update on the status of a task or ask questions. Must…