Assistant Director of Testing; Student Services Professional IV

Job no: 562633
Work type: Staff
Location: Fullerton
Categories: Unit 4 - APC
- Academic Professionals of California, Administrative, Probationary, Full Time

Job Title

Assistant Director of Testing

Classification

Student Services Professional IV

Auto Req.

562633

Salary Range

(Hiring range depending on qualifications, not anticipated to exceed $6,320 - $6,994 per month)

Work Schedule

Monday
- Friday, 8:00 AM - 5:00 PM

Why CSUF

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education.

Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

Department

The Office of Disability Support Services (DSS) within the Division of Student Affairs strives to increase access and retention for students with permanent and temporary disabilities by ensuring equitable treatment in all aspects of campus life. The program acts as a catalyst and agent for compliance with Federal and State laws and regulations mandating equal opportunity and access for person with disabilities.

Our office provides co-curricular and academically related services which empower students with disabilities to achieve academic and personal self-determination. We seek an exceptional individual to join our team as the Assistant Director of Testing (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities

Under the direction of the Associate Director of Operations, the Assistant Director of Testing will provide full oversight and coordination of the administration of exam accommodations through proctoring services for students enrolled at CSUF who have a qualified disability. This position serves as the primary contact for Disability Support Services (DSS) students, staff, faculty, and campus partners in providing complex exam accommodations and support for students who will be proctored.

Leads and supervises the Testing team of one Student Services Professional II, one Administrative Analyst/Specialist, and 10-15 student assistants including oversight of all DSS exam proctoring and administration from 8:00 am-10:00 pm.

Oversees daily tasks of testing student assistants with exam proctoring, exam scheduling, exam delivery, and overall customer service to DSS students, staff, and faculty. Ensures communication standards with the Testing Team and Associate Director of Operations including the oversight of the DSS Testing email, student, or faculty concerns, and communication with other DSS staff. Provides leadership and solutions to problems that arise and serves as the first level supervisor when students or faculty ask to speak with a supervisor regarding the proctoring or administration of exams in DSS.

Will work directly with the Associate Director of Operations and/or Director of DSS when needed.
The Assistant Director of Testing will consults with faculty regarding exam details that they are proctoring in the classroom or online, ensuring exams are fully accessible and students are provided with all accommodations. Advises faculty to ensure that online exams have the correct accommodated time in Canvas and provide support for changing exam times within their Canvas courses for individual students.

Provides direct advisement to students to troubleshoot scheduling concerns, discuss exam options, and problem solve exam issues between faculty and students. Provides recommendations on improving the quality and excellence of our service to students and creates/updates department policies and procedures accordingly. Oversees efforts to ensure exam integrity, video monitoring system within DSS, submitting incident reports, and working in collaboration with Student Conduct.

Maintain working knowledge and understanding of all California State…