IT Engineer L2; Managed Services Industry

Leading MSP with over four decades of experience helping private companies and government entities modernize and secure their IT infrastructure. We specialize in cybersecurity, cloud computing, network/server management, and desktop/application support. Our commitment to employee development is unmatched — we provide hands‑on training, cover certification costs, and offer paid time during business hours to help you grow your skills and advance your career.

• Resolve escalated, complex technical issues beyond Level 1 capabilities
• Act as a go-to expert for troubleshooting systems, applications, and network infrastructure
• Manage incident tickets with SLA compliance and clear communication
• Assist with designing, testing, and deploying solutions to improve system reliability
• Document processes, resolutions, and best practices to empower the support team
• Collaborate closely with Level 3 support, sysadmins, and project teams on ongoing initiatives
• Drive continuous improvement through process automation and system optimization

• Strong experience in advanced technical troubleshooting within an MSP environment
• MSP industry experience is a must 2+ years
• Ability to work humbly, collaboratively, and with a strong work ethic
• Excellent communication and documentation skills
• Passion for learning and improving IT service delivery

Compensation: $70,000 - $85,000+ benefits and bonuses