IT Move Technician III

• Pay or shift range: $21.75 USD to $24.39 USD

$21.75 - $24.39 / Hourly

** Please note that this position is subject to pre-employment drug testing and criminal background checks, which include 4-year employment verifications. *
* If Driving and verifying Motor Vehicle Report is in compliance with insurance carrier requirements (Clean driving record with no DUI, reckless driving, major accidents, cell phone tickets or felony driving within the last 7 years). **

Reporting to the Operations Manager, with a dotted line to the Transportation Manager, the IT Move Technician III’s primary role is to lead small to medium size jobs where technicians physically and professionally disconnect and reconnect workstation PCs, peripherals, server components and related hardware, and/or provide daily help-desk solutions at an ROI account or projects as assigned. In addition, this position will replace new devices, hard drive & memory card upgrades, and battery replacements.

The IT Technician III is usually assigned to work at different customer account locations to provide technical support for commercial moving projects or may be assigned to serve in a help-desk function for IT services at an ROI account. This position provides daily IT trouble shooting for any complicated technical matters relating to computer assets or inventories. This position may also lead other technicians on small to medium sized technical projects.

Assists the move process by communicating with supervisors, the end users/customer and other crew members. Uses extreme care not to damage goods or facilities during the move.

At times, this position will assist with moving duties to physically lift, carry and/or push furniture, equipment, and cartons on wheels to and from trucks, offices and warehouses as requested by the customer or as assigned by the crew lead that day. May assist in loading and offloading trucks from docks and/or on a lift-gate and setting & offsetting goods on equipment.

Responsible to produce a quality move for the customer. Assists the move process by communicating with supervisors, the end users/customer and other crew members. Uses extreme care not to damage goods or facilities during the move.

This position ensures the customer’s requests relating to IT Technical support are carried out efficiently and in a timely manner. This position acts as a focal point of contacts for any IT issues that need to be escalated to Operations Manager or customers. This position also provides training, coaching and mentorship to new-hires or junior Technician Level’s I and II.

Technical Duties:

• Disconnects and reconnects PCs and other peripheral electronic desktop components per supervisor’s direction and the specific job requirements.
• Records basic system information on PC Disconnect/Reconnect Checklist such as serial numbers, manufacturer, model numbers and placement.
• Ability to properly install basic customer requested software, application, and system.
• Ability to assist in the support of the customer’s server room or lab room if assigned. Ability to correctly label, disconnect and reconnect components of a server rack. Ability to correctly pack, relocate and accurately reconnect all components of server racks as assigned.
• Ability to replace new devices and to ensure contents are copied from a user’s old device to new device.
• Ability to upgrade hard drives and memory cards, and conduct battery replacements.
• Capture the existing workstation layout at the customer site and ensure the new setup is placed the same.
• Labeling all the IT assets/inventories to ensure there is no missing items during the moving.
• Ability to manage different cables and wires to ensure a nice, neat, and safe…