Inside Sales Associate

Your role

Compensation:
Base salary range $64,000 to $76,000, plus monthly commission. Salary range is based on knowledge, skills and experience.

• Maintain the customer relations and guarantee our customers an excellent daily service.
• Primary point of contact for the customers in your region.
• Process requests by preparing and delivering quotes and technical documents.
• Assist the sales team in boosting sales and performance.
• Set up appointments or follow up with customers after their first interaction with a salesperson.
• Meet customers via virtual ways (Teams) or visit them at their premises.
• Listen to the customer's needs and propose and implement improvements to support further development.
• Call customers when additional information is required to process the request.
• Follow up on customers, proposing solutions in case of problems (warranty, delivery, etc.).
• Receive telephone calls from customers and answer promptly. Work together with customer service to assist customers in the best way possible.
• Make approximately 20 calls per week to potential customers to generate new opportunities.
• Handle administrative matters (following up mailboxes, updating customer data, creating new customers).
• Assist your colleagues where necessary.
• Strive to maximize customer satisfaction and take actions to promote it.
• Follow up on quotations and keep the CRM up to date by updating item master data, creating new items and customers.

• Seeking an enthusiastic, result‑driven professional with a background in internal sales, business development, and/or customer support.
• Bachelor’s degree and/or 2 to 5 years’ experience in a similar function.
• Excellent knowledge of Microsoft Office apps (Outlook, Word, Excel, PowerPoint); experience with ERP systems is an advantage.
• Pro‑active attitude and customer orientation.
• Willingness to take on a variety of tasks, some of which may be only vaguely defined in advance.
• Thinking continuously about daily improvements of working methods to stay efficient.
• Creative thinker with a sense of accuracy.
• Good communication skills and the ability to work independently.
• Adaptability to changing circumstances (flexibility).
• Communicates in a relationship‑oriented way with both internal and external customers and has a passion for working with customers.

Drive your career, explore opportunities, realize your passion . . .

Choose your career with us!

The opportunity to work together with the complete team on the future development of Edmac as a strong player within the market. We offer you the advantage of joining a dynamic company, combined with the expertise and possibilities of a market‑leader. The chance to further develop your career within the Edmac business, becoming part of a dynamic team with great ambitions to further develop our company.

• Excellent compensation package, including a flexible benefits plan and a generous 401(k) retirement plan.
• Health, dental, and vision insurance.
• Paid time off.
• Life and disability insurance.
• Salary range is $64K - $76K based on knowledge, skills, and experience, plus monthly commissions.

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our Fullerton, CA office.

Talent Acquisition Team:
Tachelle Peeples