Sales & Customer Service Manager

Domestic & International Dealer/Distributor Sales Position Summary

6D Helmets is seeking an experienced Sales & Customer Service Manager to lead domestic and international sales growth while overseeing our customer service operations. This role is responsible for developing and strengthening dealer and distributor relationships, expanding market reach, identifying new business opportunities, and ensuring an exceptional experience for our dealers, distributors, and riders.

The ideal candidate brings significant leadership experience within the motorcycle, powersports, or cycling industries and has a proven track record of growing sales through dealer and distributor networks. They are a strategic, results-oriented professional with strong relationship-building, organizational, and communication skills, along with a genuine passion for rider safety and premium products.

• Develop and execute domestic and international sales strategies that drive sustainable revenue growth.
• Recruit, coach, and develop high-performing sales and customer service team members.
• Build, manage, and expand relationships with dealers, distributors, key accounts, independent sales representatives, and industry partners.
• Drive continued growth across all sales channels, including dealer, distributor, direct-to-consumer, and online marketplaces. Experience with Shopify and Amazon is a plus.
• Negotiate and manage sales agreements and distributor contracts.
• Oversee customer service operations, ensuring timely issue resolution and consistently high levels of customer satisfaction.
• Collaborate closely with marketing, operations, and executive leadership to achieve company goals and support new product launches.
• Represent 6D Helmets at trade shows, dealer meetings, distributor events, and other industry functions.

• 6+ years of sales leadership and management experience within the motorcycle, powersports, cycling, or related industries.
• Strong understanding of dealer, distributor, and international sales management.
• Knowledge of global business practices, export requirements, and international distributor relationships.
• Demonstrated success leading customer service teams and building customer-focused organizations.
• Experience with CRM systems, sales forecasting, and business reporting.
• Excellent communication, negotiation, leadership, and organizational skills.
• Proficiency with Microsoft Office and common business software; experience with Versa Cloud ERP is a plus.

• Ability to travel domestically and internationally to support dealers, distributors, trade shows, customer visits, and business development activities.

The successful candidate will be:

• Self-motivated, organized, and highly accountable.
• Well-connected within the motorcycle, powersports, or cycling industries.
• Knowledgeable about industry trends and emerging market opportunities.
• Skilled at developing long-term business relationships and delivering sustained sales growth.
• Equally comfortable developing strategy and executing day-to-day initiatives in a fast-paced environment.

If you're passionate about the motorcycle, powersports, or cycling industries and have a proven history of growing sales while delivering exceptional customer experiences, we'd love to hear from you.