Sr. Logistics Account Sales Specialist

Sr. Logistics Account Sales Specialist

Reporting to the Senior Manager, Corovan Anywhere, the Sr. Logistics Account Sales Specialist cultivates and strengthens strategic relationships with clients, Corovan sales personnel, service partners, and vendors. This role serves as a trusted contact to customers, combining logistics expertise, commercial insight, and relationship management skills to deliver solutions that create value for both the client and the organization.

Serving as the primary point of contact for commercial moving, storage, and logistics requirements outside of California, this role partners with sales personnel to support their clients' out-of-state needs, managing opportunities from initial inquiry through successful completion.

As a trusted advisor, the Sr. Logistics Account Sales Specialist owns the customer experience and works to achieve an optimal financial outcome of each engagement including providing pricing for projects with revenue and margin in mind, coordinating service partners and vendors, overseeing execution, and intervening to proactively prevent or avoid service failures. Across an assigned book of accounts, this role applies logistics expertise and consultative selling to onboard new customers, strengthen existing relationships, and expand revenue and profitability within them.

Success requires exceptional responsiveness, business acumen, communication skills, and attention to detail to ensure both client experience and profitability are maximized. By delivering a superior customer experience and measurable business value, this role builds customer loyalty, generates repeat business, and contributes to the growth of Corovan Anywhere. This position is an individual contributor role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Relationship Management & Customer Success:

• Serve as a knowledgeable point of contact and trusted advisor for assigned customers, Corovan sales personnel, service partners, and vendors.
• Build and maintain relationships with decision-makers, influencers, and key stakeholders across customer, vendor, and OMA partner organizations.
• Conduct proactive outreach to strengthen relationships, confirm satisfaction, and surface future opportunities. Anticipate customer needs and devise solutions that enhance service and deliver additional value.
• Manage customer expectations, balancing service requirements against operational capabilities and business objectives. Provide expertise to proactively resolve operational situations.
• Resolve customer concerns and service failures promptly, escalating matters that require management attention.
• Champion the voice of the customer by fostering collaboration among customers, vendors, service partners, and internal stakeholders.

Revenue Growth, Profitability & Account Development:

• Maintain accountability for a minimum annual revenue portfolio of $1.5 million while continually growing account value and profitability.
• Understand customer needs and their business demands, communicating ways for Corovan Anywhere to service them.
• Execute account strategies that increase revenue, gross margin, retention, and share of customer spend.
• Identify and pursue opportunities to expand services and increase client utilization of Corovan Anywhere solutions, with emphasis on large projects and recurring business.
• Act as a knowledgeable liaison between Corovan Anywhere and its customers, suggesting solutions that advance customer objectives while generating value for Corovan Anywhere.
• Leverage industry knowledge, market trends, and customer insight to position Corovan Anywhere as a preferred business partner.
• Cultivate trusted-advisor relationships that produce repeat business, referrals, and long-term loyalty.
• Maintain confidentiality on pricing methodology.
• Engage with management and sales internally to ensure department revenue and margin growth are maximized.

Sales Duties:

• Partner with Corovan sales teams and account executives to recognize missed opportunities within an order and recommend additional service lines.
• Work directly with clients to complete all required Corovan Anywhere Order Entry and Change Order documentation for each project.
• De…