Housing Specialist II

Pay Rate

$24.86 - $26.17 Per Hour

VOALA offers competitive medical, dental, vision and retirement benefits.

The Housing Specialist II is responsible for identifying suitable housing options for program participants and their families, and assisting the participants to achieve sustainable and healthy independent living. Part of the services team for the program, the Housing Specialist II provides experience‑based leadership and participates in all stages of client service: assessment, services planning, engagement, and delivery. The specialist assists program case management, outreach, and community engagement as directed and may lead these efforts as required.

• Identifies and locates housing options suitable for homeless participants, including referral to VOALA shelters as appropriate.
• Creates and maintains a housing database linking tenants to apartments.
• Communicates with landlords and familiarizes them with the program and the unique needs of participants.
• Conducts habitability and lead‑based paint inspections of housing options as needed.
• Works directly (one on one) with landlords on behalf of clients and the program.
• Develops support systems to meet individual client's housing needs; coordinates and facilitates move‑in activities, rental negotiations, and service referrals as needed.
• Facilitates the use of community resources to assist both tenants and landlords in the event of problems leading to potential eviction.
• Provides information referrals, crisis intervention, and assistance with permanent housing placement for participants.
• Assists case managers in conducting comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop an Individual Service Plan.
• Coordinates follow‑up services with the case management team.
• Additional duties as assigned.
• Other duties as required.

• Services for this position must be provided on‑site. Incumbents must report to work on‑site each day of active employment.
• Identifies and locates housing options suitable for homeless program participants.
  • Creates and maintains a housing database linking tenants to apartments.
  • Communicates with landlords and familiarizes them with the program.
  • Works one‑on‑one with landlords to help clients, and represents the program.
• Develops support systems for clients to achieve and maintain permanent housing, involving landlords and community services.
• Coordinates efforts with the Case Management team, supporting Case Management initiatives for clients served, and meets regularly to stay current with client needs.
• Participates in community engagement and outreach efforts.
• Other duties as required and may be subject to change.

All employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients, as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration and other challenges.

• Bachelor’s Degree in Social Services or related discipline, OR
• Equivalent combination of education and work experience (four years).

• Two years of general experience in case management, including helping homeless individuals navigate Los Angeles’ affordable and subsidized housing system.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E‑Verify as required by the federal government and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.