Mover - Technician

** Please note that this position is subject to pre-employment drug testing and criminal background checks, which include 4-year employment verifications. **

Reporting to the Operations Manager/Transportation Managers with a dotted line to the Transportation Manager, the Mover Technician physically lifts, carries and/or pushes furniture, equipment, and cartons on wheels to and from trucks, offices and warehouses as requested by the customer. May assist in loading and offloading trucks from docks and/or on a lift-gate and setting & offsetting goods on equipment. Responsible to produce a quality move for the customer.

Also physically and professionally disconnects and reconnects workstation PCs, peripherals, server components and related hardware, and/or provide daily help-desk solutions at an ROI account or projects as assigned. Assists the move process by communicating with supervisors, the end users/customer and other crew members. Uses extreme care not to damage goods or facilities during the move.

This position is also responsible for reporting and escalating any related issues about the job to the Operations Manager/Transportation Managers. Typically reports to the Operations Manager/Transportation Managers, but has a dotted line to the Driver, Lead Foreman, Driver Foreman, Supervisor, Project Manager, Dispatcher, and Operations Supervisor.

The Mover Technician is scheduled to work at different customer account locations to provide technical support for commercial moving, disconnect and reconnect projects. This position is responsible to ensure the customer’s requests relating to IT Technical support are performed efficiently and in a timely manner.

• Checks for start time (for next day’s work schedule) with dispatch daily.
• Arrives at Corovan dispatch office (or on-site), in complete uniform every day.
• Obtains daily work assignments from dispatch or operations manager.
• Pushes, pulls, lifts, carries, and moves furniture, equipment and boxes as required.
• Assists Drivers loading and unloading trucks using a ramp, dock, or lift-gate.
• Properly loads and unloads trucks from loading dock, using ramps or on lift-gates to protect goods being moved and supervises others doing the same. Completes all paperwork accurately and neatly and turns into operations daily.
• Handles and stages product, performs detail work and trash-out functions on install projects.

• Disconnects and reconnects PCs and other peripheral electronic desktop components per supervisor’s direction.
• Records basic system information on PC Disconnect/Reconnect Checklist such as serial numbers, manufacturer, model numbers and placement.
• Ability to properly install basic customer requested software, application, and system.
• Ability to assist in the support of the customer’s server room or lab room if assigned. Ability to correctly label, disconnect and reconnect components of a server rack.
• Capture the existing workstation layout at the customer site and ensure the new setup is placed the same.
• Labeling all the IT assets/inventories to ensure there is no missing items during the moving.
• Ability to manage different cables and wires to ensure a nice, neat, and safe workstation.
• Ability to perform network connectivity testing.
• Knowledge of network cable tracing and connect and reconnect IT inventories.
• Ability to effectively utilize Coro Trac software on portable electronic devices, take photographs, place labels, relocate and place items correctly at destination.
• Ability to strongly perform the Technical I level key responsibilities.

• Maintain excellent customer service with the customers, transportation, and operation teams to establish solid relationships.
• Must be punctual at all times. If an emergency arises, inform the supervisor and warehouse manager immediately, so that appropriate coverage can be arranged.
• Must work cooperatively with all members of the crew.
• Must be courteous, helpful, and professional to all existing and potential customers.
• Must be respectful of rules at each customer site as to where to work and adhere to meal and rest period locations.
• Must…