Manager ​/ Supervisor

Position Summary:

The Manager / Supervisor at Water Heater Warehouse is responsible for overseeing the daily operations of the warehouse, ensuring efficient and effective management of inventory, and leading a team of technicians and warehouse staff. The role involves maintaining high standards of safety, productivity, and customer service while promoting a positive work environment. The Manager / Supervisor will work closely with the management team to optimize technical staff and warehouse operations and drive business growth.

• Oversee the overall functioning of the warehouse, including receiving, storage, order fulfillment, and shipping processes.
• Ensure compliance with company policies, procedures, and safety regulations.
• Develop and implement efficient workflows to maximize productivity and minimize errors.
• Monitor inventory levels, conduct regular audits, and coordinate with procurement to ensure stock availability.
• Optimize space utilization and implement inventory management systems to track and control inventory movements accurately.

• Lead and motivate a team of technical and warehouse employees, providing guidance, coaching, and feedback.
• Schedule and assign tasks to technical and warehouse staff, ensuring appropriate coverage for all operational activities.
• Foster a positive and inclusive work environment, promoting teamwork and collaboration.
• Conduct performance evaluations, identify training needs, and provide opportunities for skill development.
• Resolve conflicts and address employee concerns in a timely and effective manner.

• Ensure orders are accurately processed, packed, and shipped to meet customer requirements.
• Collaborate with customer service teams to address inquiries, complaints, and resolve any order-related issues promptly.
• Maintain high standards of customer service, seeking opportunities to enhance customer satisfaction and loyalty.
• Continuously monitor and improve order fulfillment processes to reduce lead times and enhance efficiency.

• Promote and enforce strict adherence to safety protocols and regulations to ensure a safe working environment.
• Conduct regular safety inspections, identify potential hazards, and implement corrective measures.
• Provide training on safe work practices and equipment operation to warehouse personnel.
• Investigate and report any workplace incidents or accidents, taking appropriate actions to prevent future occurrences.

• Identify opportunities for process improvement and implement best practices to streamline warehouse operations.
• Monitor key performance indicators (KPIs) and generate reports to track operational performance.
• Collaborate with the management team to develop and implement strategies for business growth.
• Stay updated with industry trends and technologies, recommending and implementing relevant advancements.

• Proven experience in technical or warehouse operations, with at least 3 years in a supervisory or managerial role.
• Strong knowledge of warehouse management systems and inventory control practices.
• Excellent leadership and team-building skills, with the ability to inspire and motivate employees.
• Exceptional organizational and multitasking abilities to handle multiple priorities simultaneously.
• Solid problem-solving and decision-making skills with a focus on continuous improvement.
• Strong communication and interpersonal skills to interact effectively with employees, customers, and stakeholders.
• Proficiency in using warehouse management software and MS Office applications.
• Bilingual in English & Spanish preferred but not a must.

Join the Water Heater Warehouse team as the Manager / Supervisor and play a crucial role in ensuring smooth technical / warehouse operations, delivering excellent customer service, and driving continuous improvement.