Library Associate

Schedule:

Monday 9AM-6PM, Tuesday 9AM-3PM, Wednesday 12-6PM, every other Saturday 9AM-3PM (off Wednesday for Saturday)

Position Overview Under the general supervision of the Callaway County Public Library Services Manager and in consultation with the librarians, has primary responsibility for providing reader’s advisory, information, circulation and programming services to the public. This position is expected to work routinely at any one of Callaway County Public Library service desks and participate in programming services.

The following Core Competencies are essential and apply to all DBRL employees:

Customer Service - customer service is of primary importance in the library. Interactions with others require trust, respect and focus on the needs of the individual. Quality customer service is delivered to co-workers, as well as virtual users and users within the building.

Communication - clear and effective communication is the basis for success in relations with co-workers, managers, users and all stakeholders. Communication competency is integral to customer service.

Learning and Personal Growth - embracing lifelong learning and continual improvement will demonstrate commitment to the job and enrich one’s life and professional path.

Ethics and Values - the library plays a crucial role in society and the community. All employees practice the ethics and values carefully formulated by the library to fulfill its commitment to the community.

The following competencies apply to this position based on designated responsibilities:

Accountability
- Successful performance is measured by taking ownership for work, including following up on commitments and possessing a strong ability to stay focused on individual, department and library results.

Technology
- Demonstrate proven computer literacy with adequate keyboarding skills. Understand basic email functions including opening, creating and sending messages. Familiar with internet searching, social media and blogs. Proficiency with library automation system/online catalog and reference databases.

Essential Duties:

Assist library patrons in locating and using library services, materials and equipment. This includes library users at all service desks as assigned with all equipment available for public use.

Provide a continuum of library service to the user by consulting with other staff to pool knowledge for the benefit of the user and by assisting other staff in providing services and programs to patrons.

Perform collection maintenance routines, such as weeding damaged materials, shelf reading, checking lists againsts holdings in the computer and filing.

Develop competence in usage of the system computer terminals in accessing library collections.

Perform specific duties when working at any of the CCPL service desks.

Provide clerical assistance as needed.

Assist in work of other departments as assigned by Library Manager.

Develop and maintain effective working relationships with public and other staff.

Develop skills necessary to provide reader’s advisory services (i.e. recognizing popular titles and authors).May prepare statistical reports concerning patron contacts at each service desk, monthly computer usage in all computers, compile monthly circulation statistics for CCPL.Train and assist patrons in the use of the library’s automated and electronic software applications and computer hardware.

Train and assist patrons in the use of copiers and microfilm readers/printers.

Assist professional staff with selection procedures as needed.

May be asked to do the following:

Maintain records of periodical collection, order missing copies, coordinate with other staff members needed additions and deletions from periodical list with Reference Librarian assistance.

Monthly…