Lead Rec-Plex Attendant

About us:

Opened in 2021, the Legends Rec-Plex offers a budget-conscious option for individuals and families. The Rec-Plex is a 24-hour city-owned and operated fitness center, cardio room, and banquet center. It also offers basketball courts, volleyball courts, batting cages, and a walking track, an indoor turf area, and a game room.

The Lead Rec-Plex Attendant serves as a part-time shift leader responsible for supporting daily facility operations, with a strong emphasis on customer service, staff oversight, and administrative support. This position ensures a safe, welcoming, and well-managed environment by supervising staff, assisting patrons, and maintaining efficient front desk and facility operations. The Lead Rec-Plex Attendant works within a shared leadership rotation to provide coverage during evenings and weekends.

• Typical shifts will include evenings and weekends, with part-time hours up to 30 hours per week.
• Monday-Thursday: 4:00 p.m.
  
  - 9:45 p.m.
• Friday: 2:00 p.m.
  
  - 7:15 p.m.
• Saturday: 6:45 a.m.
  
  - 7:15 p.m.
  (Shifts rotated among Lead Rec-Plex Attendants.)

• Provide leadership and direction to part-time staff during assigned shifts.
• Ensure all facility policies, procedures, and safety standards are consistently followed.
• Serve as the primary point of contact during assigned shifts in the absence of full-time leadership.
• Monitor daily operations to ensure assigned tasks are completed accurately and efficiently.
• Assist with opening and closing procedures and communicate operational updates to supervisors.

• Answer and direct phone calls; take messages; respond to general inquiries with professionalism and confidentiality.
• Greet visitors; provide information, handouts, and direction to appropriate personnel.
• Register participants for programs and activities; collect fees and issue receipts.
• Issue permits and communicate policies clearly and accurately.

• Maintain and utilize the department's computer system for reservations and scheduling.
• Process registrations for programs, classes, and facility rentals; maintain accurate participant and financial records.
• Receive and process payments (in-person, mail, or drop box) ensuring accuracy and timeliness.
• Respond to customer questions, concerns, and complaints in a professional and timely manner.
• Support memberships, reservations, and daily facility usage operations.

• Assist with program and event setup, execution, and breakdown.
• Perform general housekeeping duties (sweeping, mopping, cleaning restrooms, stocking supplies, etc.).
• Distribute promotional materials and assist with community outreach efforts.
• Support inventory management and distribution of recreation equipment.
• Perform basic bookkeeping tasks including daily deposits and purchase documentation.
• Maintain calendars, schedules, and facility usage tracking.
• Attend staff meetings, trainings, and approved professional development opportunities.
• Provide support to other staff as needed and complete additional duties as assigned by supervisors.

Note:

Duties may vary. Employees may be assigned other tasks as needed.