Help Desk​/Desktop Support Analyst

Description

We are looking for a dedicated Help Desk/Desktop Support Analyst for a 6-month engagement with a client in Fulton, MO. In this role, you will provide Tier 1 IT support to end-users, handling a variety of technical issues in a manufacturing environment. This position offers an excellent opportunity to grow your skills while delivering exceptional service to both office personnel and operational teams.

Responsibilities:

- Diagnose and resolve technical issues involving PCs, printers, and other office hardware.

- Provide support for Windows operating systems and Office 365 applications, ensuring smooth functionality.

- Respond quickly and professionally to IT support requests, escalating complex problems when necessary.

- Maintain accurate documentation of support requests, resolutions, and troubleshooting steps.

- Deliver outstanding customer service with clear and effective communication.

- Manage and resolve service desk tickets efficiently to minimize downtime.

- Conduct basic troubleshooting for Active Directory and Windows 10 environments.

- Assist in familiarizing users with IT tools and systems to enhance their productivity.

- Collaborate with team members to ensure consistent support across departments.

Requirements - Minimum of 2 years of experience in IT help desk or desktop support.

- Proficiency in Active Directory and Windows 10 troubleshooting.

- Strong knowledge of Microsoft Windows and Office 365 applications.

- Ability to diagnose and resolve basic hardware and software issues.

- Excellent communication and organizational skills.

- A proactive and customer-focused approach to problem-solving.

- Familiarity with ticketing systems for tracking and managing support requests.

- Experience in a manufacturing environment is a plus. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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