Senior Project Manager - Scrum Master

Fulton, Georgia

Job Summary
Program Manager – Strategic Delivery & Partner Ecosystem Role Over

Role Overview
We are seeking an experienced Program Manager to lead large-scale, multi-domain technology and transformation programs. The role requires strong expertise in partner/vendor ecosystem management, governance frameworks, RACI establishment, process standardization, and financial ownership across complex delivery landscapes.
The Program Manager will be responsible for ensuring end-to-end program delivery, stakeholder alignment, operational excellence, and financial performance , while driving continuous improvement and automation-led transformation.

Key Responsibilities

Key Responsibilities
1. Program Delivery & Governance
Own end-to-end program execution across multiple domains (application, testing, platform, and operations)
Establish program governance structures , including:
Steering committees
Weekly / monthly reviews
Executive reporting dashboards
Define and track KPIs, SLAs, and delivery metrics
Ensure alignment with business objectives, timelines, and quality expectations
2. Partner & Vendor Ecosystem Management
Manage multiple delivery partners/vendors in a unified operating model
Define and enforce clear accountability across vendors
Drive collaborative yet performance-driven engagement
Resolve cross-partner dependencies, conflicts, and handoffs
Lead vendor performance reviews and improvements
3. RACI & Operating Model Definition
Design and implement clear RACI frameworks across:
Business stakeholders
IT teams
Vendors/partners
Ensure ownership clarity for all deliverables and processes
Establish a pod-based or domain-driven delivery model where required
Standardize roles, responsibilities, and escalation paths
4. Process Establishment & Standardization
Define and implement end-to-end delivery processes :
Test lifecycle / SDLC
Release management
Defect management
Dependency management
Drive process harmonization across domains and partners
Introduce best practices, frameworks, and automation-led efficiencies
Ensure compliance with audit, regulatory, and quality standards
5. Financial Management & Commercial Oversight
Own program financials , including:
Budget planning and tracking
Cost optimization
Forecasting and variance analysis
Validate vendor commercials, rate cards, and productivity models
Track unit economics (e.g., cost per test case, cost per deliverable)
Drive margin improvement and efficiency initiatives
Support RFP responses, solutioning, and pricing strategies
6. Stakeholder & Executive Communication
Engage with senior leadership and client stakeholders
Provide clear, data-driven updates on:
Delivery status
Risks/issues
Financial performance
Manage expectations and drive alignment across business and IT teams
7. Risk, Dependency & Issue Management
Identify and manage program risks and dependencies
Establish proactive risk mitigation strategies
Handle critical escalations and issue resolution
Ensure continuity during high-pressure delivery cycles
8. Automation & Transformation Leadership
Drive automation adoption and optimization strategies
Champion continuous improvement initiatives
Enable scalable and repeatable delivery models
Support transition from manual to automation-first approaches
9. Transition & Knowledge Management
Lead program transitions and ramp-ups
Ensure structured knowledge transfer plans
Build sustainable documentation and knowledge repositories
Plan for smooth handover models (including contract transitions)

Required Qualifications & Experience
Experience
15+ years of experience in IT delivery/program management
Proven experience managing:
Large-scale, multi-vendor programs
Complex enterprise environments
Managed services / outsourcing engagements
Core Skills
Program & Portfolio Management
Vendor / Partner Management
Financial & Commercial Management
Process Design & Standardization
Governance & Reporting
Risk & Escalation Management
Preferred Technical Exposure
SDLC / Agile / Dev Ops practices
Automation frameworks (e.g., Selenium, API automation)
Enterprise systems (SAP, Oracle, Digital platforms)
Performance & integration testing ecosystems
Leadership & Behavioral Skills
Strong stakeholder management and executive presence
Ability to influence without authority across organizations
Analytical and data-driven decision-making
Excellent communication and negotiation skills
High ownership with delivery-first mindset
Success Criteria
On-time and high-quality delivery across domains
Improved productivity and cost efficiency
Strong vendor performance and collaboration
Effective governance and compliance adherence
Successful transformation outcomes (automation, standardization)
Positive stakeholder feedback and trust
Skill Requirements
1. Expertise in scrum master practices, including facilitating scrum events, coaching the team, and removing obstacles
2. In-depth knowledge of project management change management principles and methodologies
3. Proficient in agile methodology, with the ability to effectively apply agile practices in project management
4. Strong…