Office Manager

Office Manager / Operations Coordinator (Customer Service & Scheduling)

Company: Floor Coverings International

Location: 1730 5 Points Lane, Fuquay-Varina, NC 27526

Job Type: Full-Time

Payscale: $50,000-$60,000

We are seeking a highly organized and customer‑focused Office Manager / Operations Coordinator to support our fast‑growing flooring and home services business. This role is ideal for someone who enjoys customer service, scheduling, administrative support, and operations management in a dynamic, team‑oriented environment.

Experience in flooring or home improvement is a plus, but not required—paid training is provided to set you up for success. We welcome candidates with 3+ years of experience in office administration, customer service, or operations who are looking to grow in a dynamic, team‑oriented environment.

• Full-time, stable position with growth potential
• Paid training program
• Annual company convention (based on performance and goals)
• Supportive, team‑driven culture
• Competitive salary
• Paid time off
• Training & development

• Deliver exceptional customer service and create "raving fans"
• Answer inbound calls and schedule appointments for the sales team
• Follow up on sales leads and open proposals
• Resolve customer concerns and ensure a positive experience

• Coordinate and schedule installations with customers and installers
• Order materials and track deliveries
• Communicate timelines, job updates, and expectations clearly
• Manage project details using CRM systems (Salesforce preferred)
• Update production schedules and job status daily

• Assist with local marketing efforts and community events
• Support home shows and promotional activities
• Help strengthen relationships within the local community

• Perform job costing and data entry
• Maintain accurate records in Quick Books (preferred)
• Track expenses, invoices, and payments

• Attend weekly team and performance meetings
• Track and work toward weekly/monthly goals
• Participate in ongoing training and development

• Must be a U.S. citizen
• Valid driver’s license with the ability to travel to job sites
• Experience in office management, administrative support, customer service, or operations preferred
• Strong phone presence with excellent verbal and written communication skills
• Highly organized with the ability to manage multiple priorities effectively
• Experience with Quick Books, CRM systems, or scheduling software is a plus
• Self‑motivated with the ability to work independently and take initiative
• Detail‑oriented with strong follow‑through and accountability

Join a growing company where you play a critical role in customer experience, operations, and business success. This is a great opportunity to build a long‑term career in office management and operations within the home services industry.

Apply today to join our team and grow your career in a fast‑paced, rewarding environment.