B2B eCommerce Operations Lead

The B2B eCommerce Operations Lead plays a critical role in the day-to-day operation, optimization, and growth of our B2B digital commerce experience. This role is ideal for someone with broad technical fluency across eCommerce platforms, ERP integrations, and third-party connections – paired with a strong understanding of B2B purchasing models such as punchout, contract pricing, and account-based workflows.

This position serves as a central coordinator across internal teams and external technology partners, ensuring that eCommerce, punchout, and related integrations work together seamlessly to support operational efficiency, scalable growth, and a customer-first online experience.

eCommerce Operations & Platform Administration

• Administer and support the B2B eCommerce platform, ensuring reliability, performance, and data integrity.
• Manage product catalogs, customer-specific pricing, content, and merchandising rules that support both direct web ordering and punchout-based transactions.
• Monitor system health and transactional flows; coordinate issue resolution across internal teams and external partners.

Punchout & Connected Commerce Enablement

• Support punchout integrations (e.g., cXML or similar standards) with customer procurement systems.
• Coordinate onboarding, testing, and maintenance of customer-specific punchout connections.
• Ensure consistency of product data, pricing, availability, and order processing between punchout, eCommerce, and ERP systems.
• Act as a primary point of coordination for punchout-related issues involving customers, procurement platforms, and integration partners.
• Identify opportunities to improve punchout adoption, reliability, and scalability.

B2B Customer & User Experience Support

• Ensure the platform supports core B2B workflows such as contract catalogs, approvals, account hierarchies, repeat ordering, and invoice payment.
• Collaborate with sales, customer service, and procurement-facing teams to resolve usability or workflow issues impacting customer efficiency.
• Diagnose and resolve system, configuration, data, and integration-related issues that impact customer ordering activity, while partnering with Customer Service and Sales to reduce repeat issues and strengthen first-level support.

Cross-Functional & Partner Coordination

• Serve as a liaison between internal teams (IT, Sales, Marketing, Customer Service, Operations) and external development, punchout, or integration partners.
• Coordinate enhancements, releases, upgrades, and integration changes across the connected commerce ecosystem.
• Translate business and customer requirements into clear technical and operational tasks.

Integrations & Technical Oversight

• Support integrations across ERP, PIM, OMS, search, analytics, payment providers, and procurement systems.
• Validate end-to-end data flows including customer records, pricing, product data, and order acknowledgements.
• Participate in testing and QA for platform releases, punchout changes, and integration updates.

System Documentation & Knowledge Management

• Create and maintain documentation for eCommerce configurations, punchout connections, integration logic, and operational workflows.
• Document customer-specific punchout setups, troubleshooting steps, and known dependencies.
• Ensure documentation remains current to support internal teams and customer onboarding.
• Track operational and adoption metrics related to eCommerce and punchout usage.
• Identify opportunities to streamline integrations, reduce manual intervention, and improve system resilience.
• Support longer-term connected commerce roadmap planning through data, documentation, and cross-functional input.

• Proven experience supporting B2B eCommerce platforms and/or punchout or procurement integrations.
• Strong understanding of B2B purchasing models, including punchout, contract pricing, approvals, and ERP-driven order processing.
• Experience coordinating integrations across multiple systems and vendors.
• Ability to work comfortably across technical and business teams.
• Strong documentation and process management skills.

• Experience with ERP-integrated platforms
• Hands‑on exposure to…