General Manager

A growing, high-volume fast casual concept in SW Wake County, NC is seeking a hands‑on General Manager to lead daily operations, team performance, and guest experience in a fast‑paced, health‑focused environment. This role is ideal for a hospitality leader who thrives in small café, açaí or salad‑style restaurant concept and enjoys leading from the floor.

• Recruit, hire, train, and retain a high‑performing front‑of‑house and back‑of‑house team
• Ensure full shift coverage at all times, covering shifts as needed
• Oversee all daily store operations including opening/closing procedures, food prep, cleanliness, and quality control
• Manage staff scheduling to support peak volume while controlling labor costs
• Ensure compliance with all health, safety, and food safety standards
• Conduct regular audits and inspections to ensure consistent brand and service standards
• Handle guest concerns professionally and resolve issues quickly
• Manage daily sales performance, cost controls, and P&L awareness. Execute strategies to meet revenue and profitability goals. Oversee cash handling, deposits, and basic financial reporting
• Monitor inventory, ordering, and food cost control to minimize waste and optimize margins
• Support local marketing initiatives, promotions, and community events. Develop local partnerships to drive catering, brand awareness, and repeat traffic

• Strong preference for candidates from high‑volume café‑style environments
• Proven experience leading teams, scheduling staff, and managing day‑to‑day store operations
• Hands‑on leadership style with willingness to work on the floor during busy shifts
• Experience managing labor, inventory, and financial performance metrics
• Strong customer service mindset with the ability to lead in a fast‑paced, guest‑facing environment