Enrollment Communications Representative

Enrollment Communications Representative page is loaded## Enrollment Communications Representative locations:
Site 1 - Main (M) - Campus time type:
Full time posted on:
Posted 2 Days Agojob requisition :
REQ
04855#
** Join Our Team at Tallahassee State College**##
** Enrollment Communications Representative
** Tallahassee State College (TSC), recently recognized as one of the
* Most Promising Places to Work in Community Colleges for 2025*, is excited to announce a
** full-time
** opening for the position of
** Enrollment Communications Representative – P05154
** in the
** Enrollment Communications Center.
** We’re looking for someone who shares our commitment to fostering a vibrant campus community.
** What You’ll Do
** This position is housed within the Enrollment Communications Center and will report directly to the coordinator. The Enrollment Communications Representative provides customer service support by phone, email, text messaging, live chat and ticketing system for the college’s enrollment, advising and student financial services functions. Responsibilities include answering telephones, furnishing general information concerning Student Affairs, Admissions and Records, Advising and Student Financial Services, operating computer systems, data entry and completing some clerical tasks.

This position will use a multi-line phone system, receive inbound phone calls, make outbound phone calls, send and respond to emails, online inquires and respond to inquiries and issues in written form, e-mail, text messaging, live chat or while over the phone, while providing outstanding customer service to students, staff and the general public. This role requires maintaining up-to-date knowledge of policies and processes across departments such as Admissions, Academic Advising, Records, Registration, Student Financial Services and Student Affairs in an environment with constant updates.

Additionally, it involves observing and gathering information from relevant sources, assisting with outbound notifications and phone calls related to enrollment and student financial processes, and supporting students and parents throughout the onboarding process. As a frontline representative of the college, this position significantly impacts students' and parents' experiences and their decision to enroll. Lead responsibilities include diffusing irate individuals, problem-solving, and training coworkers on knowledge base and processes in partnership with the superior

Day-to-day responsibilities include:
* Using a multi-line phone system, receive inbound phone calls, make outbound phone calls, send and respond to emails, online inquires and quickly respond to inquiries and issues in written form, e-mail, text messaging, live chat or in person, while providing outstanding customer service to students, staff and the general public. Routes calls to the appropriate person if necessary. Provides accurate and timely information pertaining to admissions and records, advising, registration, student financial services and other activities/functions of Student Affairs and the college.
* Observes, receives, and otherwise obtains information from all relevant sources Maintains up-to-date information concerning activities of the offices that make up Student Affairs/Student Financial Services.
* Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or live chat.
* Assist students with the application process, course registration, scheduling appointments with academic advisors, and troubleshooting technical issues related to online portals or systems.
* Offer guidance and information on college policies, procedures, deadlines, and requirements while ensuring students are directed appropriately for academic advising.
* Maintain accurate records of student interactions, inquiries, and outcomes in the college's Workday database.
* Handle and process confidential information with discretion.
* Resolve problems or issues independently without referral to superiors, when possible.
* Counsel and assist callers who are upset or have urgent concerns, ensuring they receive necessary paperwork and instructions.
*…