Eligibility Screening Services Representative- Onsite

Community Health Systems -  -  - Responsibilities:
Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.;
Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.;
Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.;
Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.;
Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.