LPN Patient Retention Specialist Gadsden, AL

Patient Retention Specialist

A professional who assists in the prevention of acute care hospitalization for patients who are identified as high risk for re-hospitalization. The Patient Retention Specialist also assists the Director of Quality Assurance in obtaining records needed to complete ICD-10 coding.

• Graduate of an approved school of professional nursing and currently licensed in the state(s) in which practicing.
• Three to five (3-5) years of health care experience, preferred.
• One (1) year experience in home care, preferred.
• Ability to exercise initiative and independent judgment.
• Ability to work with individuals, to enlist cooperation of many people to perform/achieve a common goal.

• Understands and adheres to established Agency policies and procedures.
• Participates in studies, research and other administrative functions as assigned.
• Communicates with high-risk patients at identified time frames.
• Notify Clinical Manager of any signs/symptoms or report of exacerbations for high-risk patients that may warrant a visit.
• Observes confidentiality and safeguards all patient related information.
• Accepts responsibility for regular attendance and punctuality; fulfills job related requirements without regard to time involved.
• Serves as a resource person to employees.
• Immediately reports any accident, incident, lost articles or unusual occurrence to the Director of Clinical Services/Clinical Manager.
• Attends pertinent continuing education programs other than routine in services and shares information with staff.
• Communicates with current or discharged patients to ensure that quality services were provided at identified time frames.
• Obtains additional medical records for purposes of ICD-10 coding.
• Upload additional records to the EMR and notify appropriate staff.
• Reviews patient charts in assigned branches requiring Face to Face encounters (FTF). Uploads FTF attachments and processes FTF workflow. Communicates with Care Transition Coordinators and/or physician offices/facilities for needed FTF documentation.
• Works indoors in the home health office.
• Supervised by:
  Regional Director of Operations
• Workers Supervised:
  None

• Ability to participate in physical activity.
• Ability to work for extended period of time while sitting or standing and being involved in physical activity.
• Moderate lifting.
• Ability to do extensive bending, lifting and standing on a regular basis.

The Pro Health group of companies are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status, or any other legally protected characteristic.