Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 5331)

Job Category
: OPS - In-Store Game Stop

Requisition Number
: FULLT
043263

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• Full-Time
• On-site

Showing 1 location

Assists the Store Manager in all facets of store operations, including guest service, sales, staff supervision, inventory, and operational tasks. Works independently with minimal supervision to create a positive in‑store experience and meet sales and profit goals.

• Provide best‑in‑class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using POS system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by Game Stop; when appropriate, elevate customer issues and complaints to the Store Manager in a timely and professional manner.
• Promote Game Stop’s unique guest benefits, including the new‑title reservations program, trade‑in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own.
• Along with the Store Manager, schedule store associates ensuring that scheduling guidelines are followed, and all breaks and meals are accounted for as required.
• Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss‑prevention practices, including scam awareness, safety best practices, and delivering bank deposits as required.
• Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, stock or restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure representation, organization, and alphabetization on the sales floor.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to the Store Manager / District Manager.
• Process…