Construction Community Manager

Construction Community Manager

Location:

Gaffney, South Carolina, United States

Department:
Marketing

Proformance Builder Solutions is a leading B2B construction services provider, specializing in roofing, siding, and house wrap for new residential construction. Founded in 2016, we have completed over 15,000 roofing installations each year and have recently expanded our service offerings to meet the growing demands of residential builders across the state.

The Construction Community Area Manager is a leadership role responsible for overseeing all construction field and office operations within their assigned area. This position serves as the primary point of contact for builders, manages escalations, coordinates subcontractors and field technicians, and ensures seamless execution of projects. Additionally, the Area Manager is instrumental in fostering strong customer relationships, delivering excellent service, and maintaining high safety and quality standards.

• Leadership and Oversight
  • Oversee all construction field operations and office operations for the assigned area.
  • Provide guidance and support to field technicians to ensure efficient performance and adherence to company policies and standards.
  • Assign work orders to yourself and adjust schedules as necessary using Dynamics and Skedulo.
• Subcontractor Management
  • Assign subcontractors to perform work within the area based on project requirements; dispatch work via email and phone and assign subcontractors in Dynamics.
  • Manage subcontractor payroll, ensuring accurate and timely payments for completed work.
  • Monitor subcontractor performance to ensure work quality and compliance with Proformance standards.
  • Enforce safety requirements for all subcontractors, ensuring adherence to company safety policies and industry regulations.
• Delivery and Maintenance
  • Deliver materials to assigned communities or sites.
  • Perform small punch roof repairs as needed (background in residential roofing is essential).
  • Pick up and return excess materials to the warehouse after installations and community visits.
• Safety and Quality Control
  • Conduct daily safety tickets in Dynamics to ensure subcontractors meet safety and quality standards.
  • Address and document safety violations, issuing safety chargebacks in Dynamics when necessary by auditing the safety tickets daily.
  • Issue chargebacks for work that does not meet quality standards, ensuring accountability and continuous improvement.
  • Work collaboratively with subcontractors to implement corrective actions for quality or safety deficiencies.
• Customer Service and Relationship Management
  • Build and maintain strong relationships with builders within the assigned area, acting as the primary point of contact.
  • Attend on-site builder meetings and community kick‑off events to ensure alignment on expectations and project timelines.
  • Visit all assigned communities at least once per week and 15 communities per day to ensure operational success and maintain strong builder relationships.
  • Document all community visits and conversations with construction managers in Dynamics.
  • Proactively address builder concerns and provide timely updates on project progress and resolutions for any issues.
  • Represent the company professionally and ensure a positive customer experience at all times.
• Operations and Coordination
  • Ensure efficient and timely completion of all assigned work orders.
  • Complete a minimum of 3–5 work orders per day in assigned communities.
  • Ensure delivery of short materials to job sites as needed; add an extra delivery work order and assign to yourself.
  • Work closely with corporate staff to address material shortages, overages, and model discrepancies for the assigned area.
  • Document material shortages, overages, and model discrepancies accurately in Dynamics.
  • Communicate schedule adjustments and ensure that team members have required resources and support.
  • Ensure job sites meet company quality and cleanliness standards.
• Documentation and Reporting
  • Document and maintain truck stock of material on a daily basis.
  • Maintain accurate records of safety chargebacks, quality chargebacks, schedules, payroll, and operational…