Desktop Support Engineer; Gaffney – South Carolina

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate activities, ranging from simple to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Desktop Support Engineer (L1)

Gaffney, South Carolina, USA

Full-Time

Onsite (or Hybrid if applicable)

1099 Independent Contractor (No Benefits)

We are seeking a motivated IT Desktop Support Engineer (Level
1) to provide first-line technical support for end users in a fast-paced enterprise environment. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues, ensuring smooth day-to-day IT operations.

This is a full-time 1099 independent contractor role and does not include company-sponsored benefits.

• Provide L1 technical support for desktops, laptops, printers, mobile devices, and peripherals
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, VPN, and standard business application
• Perform user account support including password resets, access provisioning, and basic Active Directory tasks
• Install, configure, and upgrade software and hardware as needed
• Log, track, and document incidents and service requests using a ticketing system (e.g., Service Now, Jira, or similar)
• Provide remote and onsite support to end users
• Escalate complex technical issues to L2/L3 support teams when necessary
• Ensure compliance with IT policies, procedures, and security standards
• Maintain inventory of IT assets and support equipment lifecycle management
• Deliver high-quality customer service and end-user support experience

• 1–3 years of experience in IT Desktop Support or Helpdesk (L1)
• Strong knowledge of Windows operating systems (Windows 10/11)
• Basic understanding of Active Directory, networking fundamentals (DNS, DHCP, VPN)
• Experience with troubleshooting hardware and software issues
• Familiarity with ticketing systems and ITSM processes
• Strong communication and customer service skills
• Ability to work independently and manage priorities effectively
• Hands‑on experience supporting end users in an enterprise environment

• CompTIA A+, Network+, or similar certifications
• Experience supporting Office 365 / Microsoft 365 environments
• Basic knowledge of Mac OS and mobile device support
• Prior experience in corporate or manufacturing IT environments

Candidates must be authorized to work in the United States. Eligible categories include: H4 EAD Holders

No benefits (health insurance, PTO, retirement, etc. not included)

Pay structure to be discussed based on experience and skill level

• Strong problem‑solving ability
• Professional and customer‑focused attitude
• Ability to work under pressure and meet SLAs
• Team collaboration and effective communication

Interested candidates are invited to send their resumes to:
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