Production Control Clerk

PRIME LINE - POWERED BY S&S ACTIVEWEAR

Prime Line, the hard‑goods division of S&S, brings promotional product distributors top products in the best‑selling categories. Backed by high‑achieving commercial groups, Prime Line is here to serve every need a customer may have.

S&S Activewear is a leading North American, tech‑enabled specialty distributor of imprintable apparel, including t‑shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper‑fragmented base of customers, comprised of apparel decorators, e‑Retailers and promotional product distributors that embellish apparel items for diverse end‑consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.).

At S&S, we differentiate in the market through a customer‑service focus, strategic product portfolio, world‑class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.

Our success has grown from a regional t‑shirt distributor in 1988 to a multi‑billion‑dollar value‑added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes. We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability.

This position is part of our PRIME division, operating under the S&S Activewear parent company. PRIME plays a key role in delivering specialized solutions while aligning with the broader mission and values of S&S Activewear.

The Production Control Clerk serves as the liaison between our customer and our production operation. The role requires fluent communication and positive relations with all internal levels of the organization and is responsible for executing all changes to orders in the warehouse, production and shipping departments. The clerk will coordinate daily with production department supervisors, schedulers, order management, sales and customer service.

Monday – Friday (full time, non‑exempt)

• Primary contact for Customer Service, Inside Sales, Order Management and Arts questions
• Monitor the production changes inbox constantly to execute changes and assist internal customers
• Ensure changes sent to the production changes pending inbox are being made and paperwork for orders on the production floor updated as needed
• Review reports for orders not on press, work with the warehouse to get the order to the floor, partner with customer‑facing teams where client contact is needed
• Review scheduled orders for non‑standard ship methods, ensuring those order types are noticed and prioritized accordingly
• Proactively communicate to Customer Service the need to notify customers of delayed orders
• Effectively communicate any customer‑related issues to applicable departments or sales reps (e.g., component problems, missed shipments, or schedule changes)
• Work closely with other planner/schedulers to ensure there are no scheduling gaps
• Cross‑train as a backup scheduler to understand the role and fill personnel voids; verify accuracy of production on machine

• Detail‑oriented, data‑driven, cost‑conscious, analytical thinker with listening skills
• Works well with colleagues and produces results within a fast‑paced, high‑pressure atmosphere
• Strong attention to detail with an orientation toward results/execution
• Maintains data integrity in the system
• Responds to all internal and external customer messages within 30 minutes
• Works effectively under stress and adjusts to ever‑changing work conditions
• Takes initiative and prioritizes workload
• Coordinates work efforts with other groups
• Excellent verbal and written communication
• Promotes effective cross‑functional/divisional teamwork
• Tackles tough problems and champions ideas in the face of challenges
• Champions change and…