Leasing Experience Coordinator

• Job Title:
  
  Leasing Experience Coordinator
• Location:
  
  Gahanna, OH
• Team:
  Lifestyle Property Management
• Team Member
  
  Description:
  
  Non-Exempt

The Property Management team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. As a member of the Lifestyle Communities’s Home Team, you’ll join a dynamic group of people committed to providing a personalized experience showcasing our vision grounded by our purpose to Build a Connection™.

As the Leasing Experience Coordinator, you will oversee the day-to-day front leasing desk and resident operations of LC Gahanna. This will include but not be limited to working as a team with other assigned Home team members, maintenance, service partners and residents. You will provide potential residents with information about the community and model home choices, bring sales-focused energy to the leasing environment, manage the prospect journey of application generation, payments, lease generation, scheduling MI orientations, and positively impact the move-in experience of our newest residents.

• Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish rapport with residents.
• Answer and direct all incoming calls.
• Regular patrol of the grounds, halls, vacant units, and parking garage.
• Daily inspection of all amenity common areas.
• Verify service work orders; issue appropriate keys/personal escorts for access.
• Assist execution of all new move-ins, resident/tenant services, and act as the central point of contact.
• Perform services including resident assistance, key assist, scanning packages, and package delivery upon request.
• Participate with and help coordinate potential resident events.
• When necessary, help with the training of co-workers.
• Submit service requests in the property management system for any building damages or deficiencies found or reported to the Leasing Office.

• High School Diploma.
• Previous experience in hospitality, sales, customer service, or leasing operations is preferred.
• Strong attention to detail and accuracy.
• Knowledge or ability to acquire knowledge of applicable software programs and backend administrative management.
• Ability to multitask and meet deadlines.
• Proven excellent customer service skills, strong teamwork, interpersonal communication, problem-solving skills.
• Ability to learn fair housing regulations.
• Availability to work weekends, holidays as needed.
• Valid driver license.

At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs.

• Full Suite of Health Benefits
• Retirement Plan with Company Match
• Competitive PTO policy
• Generous parental and family leave
• Strong Company Culture
• Career Growth Opportunities
• Community Engagement and Volunteerism

Lifestyle Communities (LC) is an Equal Opportunity Employer.