Weekend Concierge

Title

Receptionist

All

Non‑exempt

2‑2023

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulation the Receptionist assumes responsibility for providing a secure and welcoming environment for all visitors, residents, and staff, and performs routine clerical work.

• Answers phones according to facility policy, takes and relays messages for managers and staff, and screens calls.
• Greets residents, visitors and staff and helps with their needs in a professional and compassionate manner.
• Maintains work area to ensure a welcoming environment that is clean and sanitary, including all public areas; restocks supplies, refreshments, point‑of‑sale items, collateral, etc. as applicable.
• Responsible for the setup, upkeep, and breakdown of the continental breakfast service, including dishwashing, trash removal, and ensuring the area remains clean and well‑stocked throughout service.
• Monitors and manages weekend trash overflow appropriately to maintain a clean and safe environment.
• Provides directions to residents, visitors, and staff, making connections with the correct responsible party as needed.
• Assists with tasks such as tracking facility keys and managers' schedules.
• Processes work orders/IDT's and ensures they are given to the correct department.
• Performs clerical functions such as computer data entry, sorting and filing, including photocopying for residents and management staff.
• Processes incoming and outgoing mail.
• Assists with resident requests as needed.

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, and provides leadership as a role model to promote a team approach.
• Collaborates and participates in policy creation and appropriate problem‑solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, and any facility handbook, including but not limited to corporate compliance, drug‑free workplace, safe work practices, all federal, state, and local regulations and laws.
• With respect to Resident Rights, ensures all care is provided with respect and dignity for the residents/clients, their families and the staff.
• Reports all complaints made by residents/clients and/or families to the appropriate supervisors, and reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance issues.
• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training, and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Performs other duties as assigned.

• Education: Must have high school diploma or equivalent.
• Experience: 6 months of general office work required with a focus on customer service.
• Licensure: None required.
• Mental: Must have good communication, comprehension, computer and interpersonal skills; must be able to speak, read, write and understand English.
• Skills: Must have good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly; must be self‑directed with excellent organizational skills and the ability to manage tasks and assignments concurrently; must have strong motivational skills and a high emotional intelligence quotient (EQ).

Good conditions with some exposure to conditions such as odors, illness, infection and physical contact with residents/clients. Suitable work environment, some distractions.

Some monetary responsibility.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.