Customer Service Rep Second Shift

About the Role

Join our dynamic team at Planet Fitness - Duo Fit, LLC as a Customer Service Representative! In this role, you'll be the friendly face of our fitness community, helping members achieve their goals while ensuring a welcoming environment. If you're passionate about fitness and customer satisfaction, we want to hear from you!

• Provide exceptional customer service to all members and guests.
• Assist with membership inquiries and account management.
• Conduct facility tours and promote membership options.
• Handle member concerns and resolve issues promptly.
• Maintain cleanliness and organization of the front desk area.
• Support team initiatives to enhance member experience.
• Process transactions accurately and efficiently.
• Stay informed about promotions and fitness programs.

• High school diploma or equivalent; prior customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in basic computer skills and point-of-sale systems.
• Passion for fitness and a positive attitude.
• Availability to work flexible hours, including evenings and weekends.
• Strong problem-solving skills and attention to detail.
• Team player who thrives in a collaborative environment.

At Planet Fitness - Duo Fit, LLC, we have been empowering our community to lead healthier lives for over a decade. Our members love our supportive atmosphere and affordable membership options, while our employees enjoy a fun and engaging workplace. Join us in making fitness accessible and enjoyable for everyone!