Grid Dispatcher Power Reliability

Job Summary

The Electric System Operator (Distribution Dispatcher) is responsible for coordinating, regulating, and controlling the real‑time operation of the electric distribution system to ensure reliable, safe, and efficient service to customers. This role monitors system conditions, executes switching orders, responds to outages and emergencies, and communicates with field crews, engineers, and other utility personnel.

Electric System Operator (Dist. Dispatcher Assoc.

- Dist. Dispatcher Sr.)

As a member of our Distribution Control Center team, you’ll be the nerve center of the distribution grid—monitoring SCADA and grid telemetry in real time, making rapid decisions to isolate faults, restore service, and reconfigure feeders to keep power flowing. You’ll coordinate crews and contractors, issue safe switching orders, manage outage priorities during storms and emergencies, and communicate clear status updates to operations leadership and stakeholders.

This fast‑paced role combines technical problem solving, decisive action, and teamwork—where every shift delivers visible impact on reliability, safety, and customer satisfaction—offering hands‑on experience with advanced grid controls and a clear path for career growth in utility operations.

• Promote and enforce the Company's Safety and Health programs.
• Be knowledgeable and adhere to written company and department policy and procedures.
• Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance Policy.
• Effectively operate company communication equipment.
• Track crew locations and ongoing work on the distribution system.
• Dispatch service personnel to respond to outage and emergency situations.
• Authorize the energizing and restoration of distribution facilities.
• Maintain accurate outage records.
• Maintain accurate records of abnormal and defective equipment for distribution facilities.

Dist. Dispatcher Assoc.

Education requirements:

• Bachelor’s degree in any field.
• OR associate degree in electrical or electronic technology.
• OR High School Diploma with 2 years of experience with technical customer support and service, including successful multi‑tasking and handling of multiple programs/screens.

Dist. Dispatcher

Education requirements:

• Bachelor’s degree in any field.
• OR associate’s degree in electrical or electronic technology.
• OR High School Diploma with 2 years of experience with technical customer support and service, including successful multi‑tasking and handling of multiple programs/screens in addition to experience listed below.

Work Experience requirement:

• Minimum 2 years of experience as a Distribution Dispatcher Assoc.
• Successfully complete training and pass the examination for a Distribution Dispatcher.

Dist. Dispatcher Sr.

Education requirements:

• Bachelor’s degree in any field.
• OR associate’s degree in electrical or electronic technology.
• OR High School Diploma with 2 years of experience with technical customer support and service, including successful multi‑tasking and handling of multiple programs/screens in addition to experience listed below.

Work Experience requirement:

• Minimum 2 years of experience as a Distribution Dispatcher.
• Successfully complete training and pass the examination for a Distribution Dispatcher Sr.

Other Requirements (All Levels)

• Entry-level hires in the Distribution Dispatcher role have opportunities to advance into progressive positions at regular intervals through our job progression pathway. With strong performance and successful progression, employees can expect to reach earnings of $100,000+ within five years.
• Rotating shift work required.
• The required Pre Employment tests are listed below:
  Successful completion of the System Operator/Power Dispatching Selection System (SOPD) test is required for this position. A review of Employment Testing Information, Test‑Taking Tips, and the SOPD Practice Tests may be helpful. A link to the materials may be found at  Careers by selecting Employment testing.
• Must maintain a high availability for call‑out response.
• Must live within or be willing to relocate to within 45 minutes of the reporting location.
• Must…