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Solution Engineer Sr
Job in
Gahanna, Franklin County, Ohio, USA
Listed on 2026-05-09
Listing for:
AEP Service Corporation
Full Time
position Listed on 2026-05-09
Job specializations:
-
IT/Tech
IT Support, Cloud Computing
Job Description & How to Apply Below
05-18-2026
Please note the job posting will close on the day before the posting end date.
Job Summary Part of a larger team delivering high quality technology solutions to the business. Design, develop and install software solutions. Build high-quality, innovative and fully performing software in compliance with internal architecture, development & design standards & best practices. Design, modify, develop, write, implement and troubleshoot software programming applications. Support and/or install software applications. Participate in the testing process through test review and analysis, test witnessing and certification of software.
Works within a Waterfall or Agile methodology/framework based team. Collaborates heavily with Project Management, Business Analyst and Infrastructure Job Families.
Job Description
What you’ll do:
Develop and maintain Java and Python based business applications
Provide Level 2 production support for business applications, including custom and vendor-based solutions.
Maintain application availability and performance, and strict adherence to SLA requirements.
Triaging, analyzing, and resolving Service Now Incidents and Service Requests (Sev1–Sev4) within defined SLAs.Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
Support and troubleshoot applications running on enterprise application servers.
Perform application maintenance, enhancements, and modifications based on issues/bugs and business requirements.
Execute upgrades, patches, configuration changes, certificate renewals, and environment health checks.
Work within ITIL/ITSM processes, including Incident, Problem, Change, and Release Management.
Collaborate with offshore support teams to ensure seamless 24x7 operational coverage.
Participate in DR testing/validations, post patching validations, and storm mode validations
Participate in on‑call rotations and provide after-hours or weekend support as required.
Drive automation initiatives to reduce manual effort and improve operational efficiency.
Maintain technical documentation, runbooks, and operational procedures.
Support audit activities by responding to audit inquiries and evidence requests in accordance with established controls and policies.
What we’re looking for:
Education:
Bachelor's degree in computer science, engineering, or related technical field is required.
Experience:
5 years of relevant work experience is required.
An equivalent combination of education and related experience may be considered.
Core Skills & Technical Requirements Strong knowledge and experience with Java, Java script, Python, Oracle, and XML/XSLTProven experience in Level 2 production support for high availability systems.
Develop, enhance, and support Java and Cloud‑based applications in production environments.
Hands-on experience with Java application servers and middleware such as Apache Tomcat, IBM Web Sphere, and Oracle Web Logic.
Solid understanding of web-based application architectures, including RESTful APIs, SOAP-based web services, and enterprise service integrations.
Experience supporting Java-based integrations, including API integrations, service orchestration, and message-driven architectures.
Working knowledge of Managed File Transfers (MFTs), batch interfaces, and file-based integrations (SFTP, FTP/S, scheduling dependencies).Familiarity with messaging technologies such as JMS, MQ (IBM MQ preferred), or similar integration platforms is a plus.
Strong analytical, troubleshooting, and problem‑solving skills.
Ability to work independently while collaborating with cross‑functional and offshore teams.
Strong experience with Oracle Database, including advanced SQL and PL/SQL (functions, procedures, packages).Working knowledge of No
SQL databases (preferred).Proven experience automating repetitive operational tasks using Python and Experience automating monitoring, health checks, batch validation, and integration verification.
Hands-on experience with Service Now for Incident, Service Request, Problem, and Change Management.
Strong knowledge of ITIL frameworks and production support best practices.
Experience working with offshore and…
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