Tech Business Analyst Prin

Job Posting End Date: 06-19-2026

Working within Waterfall or Agile frameworks, a Business Analyst will collaborate with cross-functional teams to deliver consistent, reliable technology solutions that leverage AEP’s technology standards, architectures, and best practices. The role focuses on advanced business and project analysis for projects of any size.

• Lead operational support and continuous improvement for an ArcGIS Enterprise GIS platform.
• Manage a prioritized backlog spanning incidents, security remediation, enhancements, and testing readiness in partnership with technology and business teams.
• Lead incident intake, triage, prioritization, and resolution tracking.
• Track security vulnerabilities, including CVE-related risks.
• Own Jira backlog—epics, stories, defects, and sprint prioritization—regularly discussing with the Leader and PO.
• Coordinate testing across technology and business teams.
• Facilitate retrospectives and continuous improvement initiatives.
• Provide leadership reporting on progress, risks, and impediments.

• 7+ years of experience as a Business Analyst or similar role.
• Experience with Agile/Scrum and backlog management (Jira preferred).
• Experience supporting GIS or enterprise platforms.

• Support the team to maintain application availability and performance while adhering to SLA requirements.
• Triage, analyze, and resolve Service Now Incidents and Service Requests (Sev1–Sev4) within defined SLAs.
• Coordinate root cause analysis and implement preventive measures for recurring issues.
• Perform application maintenance, enhancements, and modifications based on issues/bugs and business requirements.
• Plan and execute upgrades, patches, configuration changes, certificate renewals, and environment health checks.
• Work within ITIL/ITSM processes, including Incident, Problem, Change, and Release Management.
• Collaborate with offshore support teams for seamless 24x7 operational coverage.
• Participate in DR testing/validations, post patching validations, and storm mode validations.

• Bachelor’s degree in computer science, information systems, business, or related field of study.
• Associate’s degree in computer science or related field of study with 2 years of relevant work experience.
• High school diploma/GED with 4 years of relevant work experience.

7 years of relevant work experience is required.

Base Salary: $98,993 – $128,689 per year. Compensation Grade: SP20-008. Compensation Range: $98,993 – $128,688.

AEP offers a comprehensive benefits package that supports and enhances overall well‑being.

S – Sedentary work:
Exerting up to 10 pounds of force occasionally or a negligible amount of force frequently. Sedentary work involves sitting most of the time with occasional walking or standing.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer‑employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law.

When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

At American Electric Power, we provide more than electricity to our millions of customers—we energize possibilities. We are redefining the future of energy by reducing our carbon footprint, empowering the communities we serve, and building an engaged, talented workforce. All while delivering the reliable service our customers expect.