Infrastructure Engineer - Netcool; NOI SME
Job in
Gahanna, Franklin County, Ohio, USA
Listed on 2026-07-26
Listing for:
AEP Service Corporation
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Job Posting End Date
08-01-2026
Please note the job posting will close on the day before the posting end date.
Job Summary Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes and leads the largest and most complex infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration.
Helps manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.
Job Description The Senior Enterprise Monitoring & Event Management Engineer is responsible for the design, administration, integration, automation, and support of AEP's enterprise monitoring and event management platforms. This role serves as a technical subject matter expert for IBM Netcool Operations Insight (NOI), event correlation, alert automation, monitoring integrations, Service Now event management, and enterprise observability solutions.
The engineer will design and maintain monitoring solutions across infrastructure, applications, databases, cloud environments, and business-critical systems while driving automation, event reduction, incident response improvements, and platform modernization initiatives.
The position requires deep technical expertise across Linux administration, monitoring platforms, scripting, event management, system integrations, and production support in a large enterprise environment.
What you’ll do:
Essential Job Functions & Tasks Required Technical Skills Monitoring & Event Management PlatformsIBM Netcool Operations Insight (NOI)
IBM Netcool OMNIbus Service Now Event Management (EM)
Dynatrace Splunk Solar Winds Open NMSEnterprise monitoring and observability solutions
Operating Systems Linux Administration (RHEL preferred)
Unix/Linux troubleshooting
Process and service management
Performance tuning and diagnostics
Linux interprocess communication (IPC)
Programming & Scripting Python Shell Scripting Perl Java Script SQLJSONXML/XSLTIntegration TechnologiesREST APIsSOAP APIsWebhooksSNMPSyslogSMTPKafka
Message bus technologies
Databases
OracleSQL Server
PostgreSQLMySQLMongoDBCloud & InfrastructureAWS monitoring integrations
Azure monitoring integrations
Kubernetes Docker Virtualization technologies (VMware)
Automation Technologies
AnsibleNOI Runbooks Service Now Flows Event-driven automation
Custom workflow development
Analytics & AIAIOps platforms
Event correlation
Root cause analysis
Anomaly detection
Log analytics
Predictive alerting
Machine learning-enabled monitoring
Preferred Skills Utility industry monitoring experienceSOX-regulated application supportITIL framework knowledge
Service
Now ITOMCMDB integrations
Event Management architecture
Infrastructure monitoring design
Enterprise observability practices
Network monitoring and management systems
Roles & Responsibilities Event Management Engineering Design, develop, and maintain enterprise event management and correlation solutions.
Build, maintain, and optimize Netcool probes, gateways, automation policies, rules, and event processing workflows.
Develop alarm correlation, suppression, enrichment, normalization, deduplication, and root cause analytics.
Design enterprise event reduction and noise suppression strategies.
Identify opportunities to automate operational monitoring processes.
Platform Administration & Support Administer and support IBM Netcool Operations Insight (NOI) production and non-production environments.
Maintain platform health, availability, performance, and resiliency.
Perform platform upgrades, patching, capacity planning, and lifecycle management.
Troubleshoot platform issues involving event…
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