Infrastructure Engineer - Netcool; NOI) SME

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Category : IT & Infrastructure

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes and leads the largest and most complex infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems.

Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

The Senior Enterprise Monitoring & Event Management Engineer is responsible for the design, administration, integration, automation, and support of AEP's enterprise monitoring and event management platforms. This role serves as a technical subject matter expert for IBM Netcool Operations Insight (NOI), event correlation, alert automation, monitoring integrations, Service Now event management, and enterprise observability solutions.

The engineer will design and maintain monitoring solutions across infrastructure, applications, databases, cloud environments, and business-critical systems while driving automation, event reduction, incident response improvements, and platform modernization initiatives.

The position requires deep technical expertise across Linux administration, monitoring platforms, scripting, event management, system integrations, and production support in a large enterprise environment.

• Monitoring & Event Management Platforms

• IBM Netcool Operations Insight (NOI)

• IBM Netcool OMNIbus

• Service Now Event Management (EM)

• Dynatrace

• Splunk

• Solar Winds

• OpenNMS

• Enterprise monitoring and observability solutions

• Linux Administration (RHEL preferred)

• Unix/Linux troubleshooting

• Process and service management

• Performance tuning and diagnostics

• Linux interprocess communication (IPC)

• Python

• Shell Scripting

• Perl

• Java Script

• SQL

• JSON

• XML/XSLT

• REST APIs

• SOAP APIs

• Webhooks

• SNMP

• Syslog

• SMTP

• Kafka

• Message bus technologies

• Oracle

• SQL Server

• PostgreSQL

• MySQL

• MongoDB

• AWS monitoring integrations

• Azure monitoring integrations

• Kubernetes

• Docker

• Virtualization technologies (VMware)

• Ansible

• NOI Runbooks

• Service Now Flows

• Event-driven automation

• Custom workflow development

• AIOps platforms

• Event correlation

• Root cause analysis

• Anomaly detection

• Log analytics

• Predictive alerting

• Machine learning-enabled monitoring

• Utility industry monitoring experience

• SOX-regulated application support

• ITIL framework knowledge

• Service Now ITOM

• CMDB integrations

• Event Management architecture

• Infrastructure monitoring design

• Enterprise observability practices

• Network monitoring and management systems

• Event Management Engineering

• Design, develop, and maintain enterprise event management and correlation solutions.

• Build, maintain, and optimize Netcool probes, gateways, automation policies, rules, and event processing workflows.

• Develop alarm correlation, suppression, enrichment, normalization, deduplication, and root cause analytics.

• Design enterprise event reduction and noise suppression strategies.

• Identify opportunities to automate operational monitoring processes.

• Administer and support IBM Netcool Operations Insight (NOI) production and non-production environments.

• Maintain platform health, availability, performance, and resiliency.

• Perform platform upgrades, patching, capacity planning, and lifecycle management.

• Troubleshoot platform issues involving event processing, integrations, databases, and infrastructure components.

• Provide…