Service Manager

Job Title: Service Manager

Exemption Status: Full-Time, Exempt

Department: Operations – Reports to Branch Manager

The Service Manager is responsible for leading all lawn care service operations within the branch. This role ensures that customers receive high-quality applications, exceptional service, and a professional Experi Green experience. The Service Manager oversees production planning, service quality, safety compliance, training, route execution, and technician performance.

Working closely with the Branch Manager, the Service Manager helps drive customer retention, operational efficiency, regulatory compliance, product usage accuracy, and branch-level growth. This position requires strong leadership, technical lawn care knowledge, and consistent hands‑on field engagement to support technicians and customers.

• Lead, coach, and develop the Service Representative team to deliver safe, accurate, and professional lawn care applications.
• Conduct onboarding, field training, ride‑alongs, licensing preparation, and ongoing technical development.
• Provide regular performance feedback and support technicians in meeting production, quality, and customer service expectations.
• Partner with the Branch Manager on staffing needs, scheduling, workforce planning, and seasonal labor management.

• Ensure timely, accurate, and complete execution of all lawn and landscape applications per Experi Green standards.
• Oversee daily routes and production schedules to maximize efficiency, route density, and customer satisfaction.
• Monitor product inventory, material usage, and equipment readiness; ensure accurate record‑keeping for product applications.
• Conduct periodic quality audits, site visits, and follow‑up inspections to ensure service accuracy and overall lawn health.
• Enforce compliance with safety protocols, PPE use, chemical handling regulations, and company/industry guidelines.

• Respond to service‑related customer inquiries, requests, and concerns promptly and professionally.
• Support service recovery efforts and ensure corrective service actions are completed accurately and on time.
• Work with technicians to promote customer education, cross‑selling, and seasonal recommendations.
• Maintain a customer‑first culture through consistent communication, professionalism, and follow‑through.

• Assist in managing production goals, labor management, seasonal planning, and daily workflow coordination.
• Ensure vehicles, equipment, and facility areas meet company appearance and safety standards.
• Work collaboratively with Sales, Customer Service, and Branch Leadership to maintain alignment across all functions.
• Support branch‑level initiatives focused on retention, quality improvement, operational efficiency, and service consistency.

• Associate degree in business, horticulture, agronomy, or related field preferred; equivalent relevant experience considered.
• Minimum 2 years of supervisory or management experience required.
• Minimum 2 years of lawn care, horticulture, agronomy, landscaping, or related service experience preferred.
• Valid driver’s license with a clean driving record per company standards.
• Ability to obtain state‑required certifications for fertilizer/pesticide applications.
• Strong leadership, communication, and coaching abilities.
• Excellent problem‑solving skills with the ability to resolve customer and technician issues quickly and professionally.
• Competency in Microsoft Office and internal operational systems for routing, scheduling, and reporting.
• Ability to motivate teams and maintain accountability in a fast‑paced, customer‑focused environment.
• Solid understanding of lawn care applications, product usage, and environmental/safety regulations.
• Competitive base salary with performance‑based incentives.
• Comprehensive benefits package including medical, dental, vision, and 401(k) match.
• Paid holidays and vacation.
• Company‑provided training, licensing support, and advancement opportunities.
• Supportive, team‑focused work environment.