Accounting Specialist

Job no: 540668

Work type: Staff Full-Time

Location: Main Campus (Gainesville, FL)

Categories: Business/Accounting/Finance, Facilities Operations/Skilled Trades

Department:  - FS-FIN BUSINESS OFC

• Billing Operations – Process monthly billing for Work Request and Utility services, complete all billing tasks, perform monthly reconciliations, and update, maintain, and analyze Facilities Services billing data, invoices, and exception reports. Research billing trends and ensure compliance with Facilities Services billing procedures and policies. Design and maintain invoice templates using Crystal Reports.
• Customer Account Management – Manage and analyze customer purchase orders and chart field information, review and update customer data (billing contacts, service types, asset information, invoice addresses, and financial details), communicate with customers to resolve billing issues, follow up on outstanding items, and maintain an organized and responsive Billing Office email inbox.
• Data Analysis and Quality Control – Collect, analyze, and summarize data to support management reporting and process improvements. Review quality control issues to minimize billing errors and prevent unbilled charges, process billing adjustments, coordinate corrections with relevant departments, and identify trends to develop solutions for recurring issues.
• Process Improvement and Documentation – Support implementation of billing process enhancements and workflow improvements, provide input and recommendations for ongoing process improvements, and maintain accurate and current Billing Office documentation, including procedures and guidelines.
• Support and Collaboration – Provide administrative and billing support to internal departments and team members, support Accounts Payable with invoice processing on an as‑needed basis, and respond to inquiries to support cross‑functional efforts that impact billing accuracy and efficiency.

• A bachelor's degree in an appropriate area of specialization and one year of appropriate experience, or an equivalent combination of education and experience.

• Experience with Microsoft Office Suite, especially Excel, Outlook, Word, and Access.
• Familiarity with billing systems, financial reconciliation, and invoice processing.
• Experience using Crystal Reports or similar reporting tools.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Effective written and verbal communication skills for interacting with internal departments and customers.
• Strong customer service and problem‑solving skills related to billing and account management.
• Ability to analyze financial data, identify discrepancies, and support process improvements.
• Ability to learn new systems quickly and work independently with minimal supervision.

$53,000.00 Annually based on experience.

The University of Florida is an Equal Employment Opportunity Employer.