Desk Assistant Residence

Position: Desk Assistant, Housing & Residence Life
Classification

Title:

STU AST - CLERICAL & ADMIN

Job Description:

The Desk Assistant within the Housing Operations team for Housing and Residence Life is responsible for:

* Serve as the first point of contact for current or prospective residents, families, and community members providing information on campus resources and resolving questions or concerns

* Responsible for answering incoming phone calls and emails, assisting walk-in traffic to the residential office

* Log and deliver all packages and special mail sent to residents

* Assist guests with inquiries regarding different residential facilities, university locations or services

* Maintain and update area desk records and materials

* Provide temporary residential and mailbox keys for residents

* Maintain effective communication with other Housing & Residence Life team members to ensure timely delivery of services.

* Create a welcoming environment for all students, families, and visitors through positive interactions and engagement

Advertised Salary:

$14.00 per hour

Minimum Requirements:

This position is open to all students who are eligible to work on campus and must maintain a minimum 2.0 grade point average. Registered students are employed on a part-time basis, up to 20 hours per week.

Preferred Qualifications:

* Demonstrated experience with front line customer service

* Ability to critically analyze situations and actively problem solve

* Ability to work well within a team and build positive relationships

* Demonstrated dependability, attention to detail, timeliness, and professionalism

* Ability to communicate effectively (verbal and written communication)

* This position may require shift times on evenings, weekends, university breaks, and holidays

Special Instructions to Applicants:

* Must submit a résumé and cover letter with application that includes all current student involvement, organizations, or current employment on campus

* This position may require shift times on weekends, holidays and university breaks

* Applications must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment

Required:

No