Desk Assistant Residence

Classification Title

STU AST - CLERICAL & ADMIN

The Desk Assistant within the Housing Operations team for Housing and Residence Life is responsible for:

• Serve as the first point of contact for current or prospective residents, families, and community members providing information on campus resources and resolving questions or concerns
• Responsible for answering incoming phone calls and emails, assisting walk‑in traffic to the residential office
• Log and deliver all packages and special mail sent to residents
• Assist guests with inquiries regarding different residential facilities, university locations or services
• Maintain and update area desk records and materials
• Provide temporary residential and mailbox keys for residents
• Maintain effective communication with other Housing & Residence Life team members to ensure timely delivery of services
• Create a welcoming environment for all students, families, and visitors through positive interactions and engagement

$14.00 per hour

This position is open to all students who are eligible to work on campus and must maintain a minimum 2.0 grade point average. Registered students are employed on a part‑time basis, up to 20 hours per week.

• Demonstrated experience with front line customer service
• Ability to critically analyze situations and actively problem solve
• Ability to work well within a team and build positive relationships
• Demonstrated dependability, attention to detail, timeliness, and professionalism
• Ability to communicate effectively (verbal and written communication)
• This position may require shift times on evenings, weekends, university breaks, and holidays

• Must submit a résumé and cover letter with application that includes all current student involvement, organizations, or current employment on campus
• This position may require shift times on weekends, holidays and university breaks
• Applications must be submitted by 11:55 p.m. (ET) of the posting end date.

No